Terraform export of external contacts crashing plugin

Platform API CX as Code
1

I'm using terraform in a linux environment and trying to export external contacts. This is causing the plugin to crash. I've tried with versions 1.36.0 and 1.46.0 of the plugin and hoping to get some assistance on this.

Here is the error message with the 1.46.0 version of plugin:

genesyscloud_tf_export.export: Creating...
╷
│ Error: Plugin did not respond
│
│ with genesyscloud_tf_export.export,
│ on main.tf line 18, in resource "genesyscloud_tf_export" "export":
│ 18: resource "genesyscloud_tf_export" "export" {
│
│ The plugin encountered an error, and failed to respond to the
│ plugin.(*GRPCProvider).ApplyResourceChange call. The plugin logs may contain more details.
╵

Stack trace from the terraform-provider-genesyscloud_v1.46.0 plugin:

panic: runtime error: invalid memory address or nil pointer dereference
[signal SIGSEGV: segmentation violation code=0x1 addr=0x0 pc=0x11592db]

goroutine 489 [running]:
terraform-provider-genesyscloud/genesyscloud/external_contacts.flattenSdkWhatsAppId(0xc0005df7e8)
terraform-provider-genesyscloud/genesyscloud/external_contacts/resource_genesyscloud_externalcontacts_contact_utils.go:244 +0x7b
terraform-provider-genesyscloud/genesyscloud/util/resourcedata.SetNillableValueWithInterfaceArrayWithFunc[...](0xc000d0ad80?, {0x17c5aef, 0xb}, 0x24, 0x18?)
terraform-provider-genesyscloud/genesyscloud/util/resourcedata/resourcedata.go:153 +0x32
terraform-provider-genesyscloud/genesyscloud/external_contacts.readExternalContact.func1()
terraform-provider-genesyscloud/genesyscloud/external_contacts/resource_genesyscloud_externalcontacts_contact.go:108 +0x87d
github.com/hashicorp/terraform-plugin-sdk/v2/helper/retry.RetryContext.func1()
github.com/hashicorp/terraform-plugin-sdk/v2@v2.34.0/helper/retry/wait.go:30 +0x4e
github.com/hashicorp/terraform-plugin-sdk/v2/helper/retry.(*StateChangeConf).WaitForStateContext.func1()
github.com/hashicorp/terraform-plugin-sdk/v2@v2.34.0/helper/retry/state.go:113 +0x1b0
created by github.com/hashicorp/terraform-plugin-sdk/v2/helper/retry.(*StateChangeConf).WaitForStateContext in goroutine 355
github.com/hashicorp/terraform-plugin-sdk/v2@v2.34.0/helper/retry/state.go:86 +0x23b

Error: The terraform-provider-genesyscloud_v1.46.0 plugin crashed!

This is always indicative of a bug within the plugin. It would be immensely
helpful if you could report the crash with the plugin's maintainers so that it
can be fixed. The output above should help diagnose the issue.

I can share some sdk debug logs or the terraform logs if it helps.

Thanks

Tim

2

Hi Tim,

Sorry I missed this post. I will open a ticket with my team and investigate.

Thanks,
John Carnell
Director, Developer Engagement

3

Thanks @John_Carnell.

Please let me know if there are more details to share that will help the team investigate.

Tim

4

Hi John, Tim,

any update on this issue? I'm having similar issues here.

G Support sent me to this post.
Case# 0003572116

Thanks in advance,

Kevin

5

Hi Kevin9000

We are tracking and will be addressing this issue. And should be there in this/next release. Will keep this thread posted once the fix is released.

Thanks
Hemanth

1 Like
6

Hi Kevin9000,

The details on the ticket opened or progress weren't shared with me yet and no additional details were requested via the forum post or other communication channels.

I'm glad to see the update from Hemanth to understand that it is in progress overall.

Tim

1 Like
7

Some additional info. Sometimes it seems to work without any problems. Sometimes crash with a " runtime error: invalid memory address or nil pointer dereference" error.

But there is also another reason "concurrent map iteration and map write"

Stack trace from the terraform-provider-genesyscloud _v1.47.0.exe plugin:

fatal error: concurrent map iteration and map write

goroutine 18051 [running]:
terraform-provider-genesyscloud - / -genesyscloud- / -tfexporter.postProcessHclBytes({0xc002488200?, 0x35?, 0x441?})
terraform-provider-genesyscloud - / -genesyscloud- / -tfexporter- / -hcl_exporter.go:169 +0x11f
terraform-provider-genesyscloud - / -genesyscloud- / -tfexporter.writeHCLToFile({0xc001d44bf8, 0x1, 0x22c8588?}, {0xc001b6c440, 0x35})
terraform-provider-genesyscloud - / -genesyscloud- / -tfexporter- / -hcl_exporter.go:186 +0xf1
terraform-provider-genesyscloud - / -genesyscloud- / -tfexporter.(*HCLExporter).exportHCLConfig(0xc001d44fb8)
terraform-provider-genesyscloud - / -genesyscloud- / -tfexporter- / -hcl_exporter.go:54 +0x2cb
terraform-provider-genesyscloud - / -genesyscloud- / -tfexporter.(*GenesysCloudResourceExporter).generateOutputFiles(0xc001a3cb00)
terraform-provider-genesyscloud - / -genesyscloud- / -tfexporter- / -genesyscloud_resource_exporter.go:469 +0x218
terraform-provider-genesyscloud - / -genesyscloud- / -tfexporter.(*GenesysCloudResourceExporter).Export(0xc001a3cb00)
terraform-provider-genesyscloud - / -genesyscloud- / -tfexporter- / -genesyscloud_resource_exporter.go:216 +0x85
terraform-provider-genesyscloud - / -genesyscloud- / -tfexporter.createTfExport({0x22d5ca0, 0xc0021dfbf0}, 0xc00080f380, {0x1a3e400, 0xc0005b4630})
terraform-provider-genesyscloud - / -genesyscloud- / -tfexporter- / -resource_genesyscloud_tf_export.go:159 +0x78
github-com - / -hashicorp- / -terraform-plugin-sdk- / -v2- / -helper- / -schema.(*Resource).create(0x22d5ca0?, {0x22d5ca0?, 0xc0021dfbf0?}, 0xd?, {0x1a3e400?, 0xc0005b4630?})
github-com - / -hashicorp- / -terraform-plugin-sdk- / -v2@v2.34.0- / -helper- / -schema- / -resource.go:801 +0x7a
github-com - / -hashicorp- / -terraform-plugin-sdk- / -v2- / -helper- / -schema.(*Resource).Apply(0xc0003eb500, {0x22d5ca0, 0xc0021dfbf0}, 0xc001adcd00, 0xc00080f200, {0x1a3e400, 0xc0005b4630})
github-com - / -hashicorp- / -terraform-plugin-sdk- / -v2@v2.34.0- / -helper- / -schema- / -resource.go:937 +0xa89
github-com - / -hashicorp- / -terraform-plugin-sdk- / -v2- / -helper- / -schema.(*GRPCProviderServer).ApplyResourceChange(0xc00050c5d0, {0x22d5ca0?, 0xc0021dfb30?}, 0xc00209fc70)
github-com - / -hashicorp- / -terraform-plugin-sdk- / -v2@v2.34.0- / -helper- / -schema- / -grpc_provider.go:1153 +0xd5c
github-com - / -hashicorp- / -terraform-plugin-go- / -tfprotov5- / -tf5server.(*server).ApplyResourceChange(0xc0002b72c0, {0x22d5ca0?, 0xc0021df0e0?}, 0xc000cf9f10)
github-com - / -hashicorp- / -terraform-plugin-go@v0.23.0- / -tfprotov5- / -tf5server- / -server.go:865 +0x3d0
github-com - / -hashicorp- / -terraform-plugin-go- / -tfprotov5- / -internal- / -tfplugin5._Provider_ApplyResourceChange_Handler({0x1cda3e0, 0xc0002b72c0}, {0x22d5ca0, 0xc0021df0e0}, 0xc00080ef80, 0x0)
github-com - / -hashicorp- / -terraform-plugin-go@v0.23.0- / -tfprotov5- / -internal- / -tfplugin5- / -tfplugin5_grpc.pb.go:518 +0x1a6
google.golang.org- / -grpc.(*Server).processUnaryRPC(0xc0000f4000, {0x22d5ca0, 0xc0021df050}, {0x22dbd40, 0xc000002000}, 0xc0011119e0, 0xc00050bec0, 0x2cf79f8, 0x0)
google.golang.org- / -grpc@v1.63.2- / -server.go:1369 +0xdf8
google.golang.org- / -grpc.(*Server).handleStream(0xc0000f4000, {0x22dbd40, 0xc000002000}, 0xc0011119e0)
google.golang.org- / -grpc@v1.63.2- / -server.go:1780 +0xe8b
google.golang.org- / -grpc.(*Server).serveStreams.func2.1()
google.golang.org- / -grpc@v1.63.2- / -server.go:1019 +0x8b
created by google.golang.org- / -grpc.(*Server).serveStreams.func2 in goroutine 40
google.golang.org- / -grpc@v1.63.2- / -server.go:1030 +0x125

goroutine 1 [select, 1 minutes]:
github-com - / -hashicorp- / -go-plugin.Serve(0xc000356ba0)
github-com - / -hashicorp- / -go-plugin@v1.6.0- / -server.go:503 +0x158b
github-com - / -hashicorp- / -terraform-plugin-go- / -tfprotov5- / -tf5server.Serve({0x1d7730e, 0x8}, 0xc0003e2760, {0x0, 0x0, 0x0})
github-com - / -hashicorp- / -terraform-plugin-go@v0.23.0- / -tfprotov5- / -tf5server- / -server.go:316 +0xbe5
github-com - / -hashicorp- / -terraform-plugin-sdk- / -v2- / -plugin.tf5serverServe(0xc000356b40)
github-com - / -hashicorp- / -terraform-plugin-sdk- / -v2@v2.34.0- / -plugin- / -serve.go:188 +0x4b9
github-com - / -hashicorp- / -terraform-plugin-sdk- / -v2- / -plugin.Serve(0xc000356b40)
github-com - / -hashicorp- / -terraform-plugin-sdk- / -v2@v2.34.0- / -plugin- / -serve.go:128 +0x28e
main.main()
terraform-provider-genesyscloud - / -main.go:159 +0x20b

goroutine 8 [select, 1 minutes]:
github-com - / -hashicorp- / -go-plugin.(*gRPCBrokerServer).Recv(0x0?)
github-com - / -hashicorp- / -go-plugin@v1.6.0- / -grpc_broker.go:128 +0x65
github-com - / -hashicorp- / -go-plugin.(*GRPCBroker).Run(0xc00036bad0)
github-com - / -hashicorp- / -go-plugin@v1.6.0- / -grpc_broker.go:582 +0x4f
created by github-com - / -hashicorp- / -go-plugin.(*GRPCServer).Init in goroutine 1
github-com - / -hashicorp- / -go-plugin@v1.6.0- / -grpc_server.go:91 +0x57a

goroutine 9 [syscall, 1 minutes, locked to thread]:
syscall.SyscallN(0x0?, {0xc000169c50?, 0xc000169c88?, 0x9bd79b?})
runtime- / -syscall_windows.go:544 +0x107
syscall.Syscall6(0x9ab3a8?, 0x0?, 0x0?, 0x0?, 0x25bfd5d92c8?, 0x1000?, 0x1?, 0xc000169d40?)
runtime- / -syscall_windows.go:488 +0x4a
syscall.readFile(0x184, {0xc000520000?, 0x1000, 0x25bfd5d92c8?}, 0x0?, 0x800000?)
syscall- / -zsyscall_windows.go:1021 +0x8b
syscall.ReadFile(...)
syscall- / -syscall_windows.go:442
syscall.Read(0xc000127408?, {0xc000520000?, 0x9b705c?, 0x2da2280?})
syscall- / -syscall_windows.go:421 +0x2d
internal- / -poll.(*FD).Read(0xc000127408, {0xc000520000, 0x1000, 0x1000})
internal- / -poll- / -fd_windows.go:422 +0x1c5
os.(*File).read(...)
os- / -file_posix.go:29
os.(*File).Read(0xc0001120b8, {0xc000520000?, 0x400?, 0x1abb640?})
os- / -file.go:118 +0x52
bufio.(*Reader).Read(0xc000169f20, {0xc00011a800, 0x400, 0x0?})
bufio- / -bufio.go:241 +0x197
github-com - / -hashicorp- / -go-plugin.copyChan({0x22e07f8, 0xc0002b7040}, 0xc000107860, {0x22cd5c0, 0xc0001120b8?})
github-com - / -hashicorp- / -go-plugin@v1.6.0- / -grpc_stdio.go:184 +0x1c5
created by github-com - / -hashicorp- / -go-plugin.newGRPCStdioServer in goroutine 1
github-com - / -hashicorp- / -go-plugin@v1.6.0- / -grpc_stdio.go:40 +0xcc

goroutine 10 [syscall, 1 minutes, locked to thread]:
syscall.SyscallN(0x0?, {0xc000517c50?, 0xc000517c88?, 0x9bd79b?})
runtime- / -syscall_windows.go:544 +0x107
syscall.Syscall6(0x9ab3a8?, 0x0?, 0x0?, 0x0?, 0x25bd82b0828?, 0x1000?, 0x1?, 0xc000517d40?)
runtime- / -syscall_windows.go:488 +0x4a
syscall.readFile(0x188, {0xc0005b2000?, 0x1000, 0x25bfd429888?}, 0x0?, 0x800000?)
syscall- / -zsyscall_windows.go:1021 +0x8b
syscall.ReadFile(...)
syscall- / -syscall_windows.go:442
syscall.Read(0xc000127908?, {0xc0005b2000?, 0x9b705c?, 0x2da2280?})
syscall- / -syscall_windows.go:421 +0x2d
internal- / -poll.(*FD).Read(0xc000127908, {0xc0005b2000, 0x1000, 0x1000})
internal- / -poll- / -fd_windows.go:422 +0x1c5
os.(*File).read(...)
os- / -file_posix.go:29
os.(*File).Read(0xc0001120c8, {0xc0005b2000?, 0x400?, 0x1abb640?})
os- / -file.go:118 +0x52
bufio.(*Reader).Read(0xc000517f20, {0xc00047c400, 0x400, 0x0?})
bufio- / -bufio.go:241 +0x197
github-com - / -hashicorp- / -go-plugin.copyChan({0x22e07f8, 0xc0002b7040}, 0xc0001078c0, {0x22cd5c0, 0xc0001120c8?})
github-com - / -hashicorp- / -go-plugin@v1.6.0- / -grpc_stdio.go:184 +0x1c5
created by github-com - / -hashicorp- / -go-plugin.newGRPCStdioServer in goroutine 1
github-com - / -hashicorp- / -go-plugin@v1.6.0- / -grpc_stdio.go:41 +0x13e

Error: The terraform-provider-genesyscloud _v1.47.0.exe plugin crashed!

This is always indicative of a bug within the plugin. It would be immensely
helpful if you could report the crash with the plugin's maintainers so that it
can be fixed. The output above should help diagnose the issue.

don't hesitate to reach out for more info.

Kr,
Kevin

8

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