We are using Terraform provider version 1.36.1 and have included media_settings_callback options for callback auto dial and end.
On apply, Queue object is getting created with all options set for callback but the provider throws an error.
Below is out queue object settings and the error seen from terraform apply.
resource "genesyscloud_routing_queue" "Test_Callback_Queue" {
media_settings_chat {
enable_auto_answer = false
enable_auto_dial_and_end = false
service_level_duration_ms = 20000
service_level_percentage = 0.8
alerting_timeout_sec = 30
}
scoring_method = "TimestampAndPriority"
enable_manual_assignment = false
enable_transcription = true
queue_flow_id = data.genesyscloud_flow.InQueueFlow.id
suppress_in_queue_call_recording = false
whisper_prompt_id = data.genesyscloud_architect_user_prompt.whisperFunding2.id
agent_owned_routing {
max_owned_callback_hours = 2
enable_agent_owned_callbacks = false
max_owned_callback_delay_hours = 2
}
media_settings_call {
enable_auto_answer = false
enable_auto_dial_and_end = false
service_level_duration_ms = 20000
service_level_percentage = 0.8
alerting_timeout_sec = 8
}
skill_evaluation_method = "ALL"
skill_groups = []
calling_party_name = "Via Benefits Cloud Dev"
media_settings_email {
alerting_timeout_sec = 300
enable_auto_answer = false
enable_auto_dial_and_end = false
service_level_duration_ms = 86400000
service_level_percentage = 0.8
}
media_settings_message {
service_level_duration_ms = 20000
service_level_percentage = 0.8
alerting_timeout_sec = 30
enable_auto_answer = false
enable_auto_dial_and_end = false
}
auto_answer_only = false
default_script_ids = {
}
name = "Test_Callback_Queue"
acw_wrapup_prompt = "OPTIONAL"
media_settings_callback {
enable_auto_dial_and_end = true
auto_dial_delay_seconds = 10
auto_end_delay_seconds = 1
service_level_duration_ms = 20000
service_level_percentage = 0.8
alerting_timeout_sec = 30
enable_auto_answer = true
}
division_id = data.genesyscloud_auth_division.Home.id
}
Error from terraform apply:
genesyscloud_routing_queue.Test_Callback_Queue: Still creating... [4m50s elapsed]
genesyscloud_routing_queue.Test_Callback_Queue: Still creating... [5m0s elapsed]
╷
│ Error: mismatch on attribute media_settings_callback.0.enable_auto_dial_and_end:
│ expected value:
│ actual value: true
│
│ with genesyscloud_routing_queue.Test_Callback_Queue,
│ on Test_callback_queue.tf line 32, in resource "genesyscloud_routing_queue" "Test_Callback_Queue":
│ 32: resource "genesyscloud_routing_queue" "Test_Callback_Queue" {