The front end shows different information vs. the API result

Platform API Python SDK
1

Hi Team,

I am using the get_analytics_conversations_details_job_results function in Python. The issue is that some of the variables are showing up when I look for the individual conversations by id do not appear when querying through the API.

Is there any solution or parameter that i'm missing? Is there a way to get support in any way?

Thanks a lot!

2

@Julian_Alejandro_Vil

You can open a case with Genesys Cloud Care, where your data can be investigated in detail

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