The question about unlocking the IP address of AudioConnector

[miaobk]

Due to the security policy of the Audio Connector's communication destination,
only the Audio Connector's IP address is allowed to communicate.
So, is there a way to check the IP address of the Audio Connector?

[crespino]

The IP Address range for Audiohook, and other outbound traffic, can be obtained for your region using this API: https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-ipranges.

The output will look something like this and you'll want to look for the items where service=audiohook (note there are likely to be multiple entries for each service to support redundancy and scaling):

{
  "entities": [
    {
      "cidr": "52.201.10.219/32",
      "service": "data-actions",
      "region": "us-east-1"
    },
    {
      "cidr": "52.201.10.219/32",
      "service": "smtp",
      "region": "us-east-1"
    },
    {
      "cidr": "52.201.10.219/32",
      "service": "open-messaging",
      "region": "us-east-1"
    },
    {
      "cidr": "52.201.10.219/32",
      "service": "audiohook",
      "region": "us-east-1"
    },
    ...
  ]
}

The example above was specific to my org that is in the AWS US East region, so you'll want to run the API for your region to get the ranges specific to the region for your org.

[miaobk]

Thanks for your answer.
The IP addresses of Audio Hook and Audio Connector seem to be different IP addresses. We cannot obtain the address of Audio Connector through GET /api/v2/ipranges.