To check the outcome of a topic using Notification API

[Arushi_Bhardwaj]

I want to get the call transcript and for that I am using Notification API for creating a channel, making websocket connection, subscribing to the topic i.e. v2.conversations.{id}.transcription to get the call transcript using Genesys API Explorer.

I have replaced the {id} with the conversation ID of the call and was able to subscribe to the topic.

Can you please let me know, where and how I can see or get the call transcript after subscribing to the topic?

[Eos_Rios]

The toolbox button in your lower right corner can be clicked to expand the Notifications:

When a topic event is received it will show up in the Event List.

This UI also provides the URL to the socket you can copy out of there to listen in a 3rd party tool

If you use a 3rd party web socket tool you'll periodically see the heartbeats to know you're still connected and it's it's still working;

{
	"topicName": "channel.metadata",
	"eventBody": {
		"message": "WebSocket Heartbeat"
	}
}

[tim.smith]

There's also a guide for the tool here: https://developer.genesys.cloud/devapps/about/notifications

[Arushi_Bhardwaj]

I was able to see the topic event in the notification app but nothing is showing up in the Event List after selecting the channel and subscribing it.

Am I missing something ? Attached the screenshot for reference

[tim.smith]

Have transcriptions happened for the conversation during the period you're subscribed to its topic? If so and you're not getting notifications for them, please open a case with Genesys Cloud Care to investigate why the event isn't being delivered.

[Arushi_Bhardwaj]

Sure, thanks. Will raise the ticket with Genesys

[Vineet_Kakroo]

Hi @Arushi_Bhardwaj , did you try using the Amazon Eventbus for this. If your solution can depend on using eventbus I would say use it, as it is very simple and will give you everything you need from transcript perspective.
Regards