To have Architect to collect date input (ASR & DTMF)

[vincezhou]

Thanks in advance for your help!!!

I have an IVR task to get caller's date-of-birth. The IVR prompts "Please say your date of birth; you may also enter it in two digits of day, two digits of month and four digits of year."

In Composer, I can simply just specify a date grammar and have Nuance to handle both ASR and DTMF recognition. The date grammars include voice and DTMF input.

How can this be done in Architect?

[anon88270151]

Hi Vincezhou. The DTMF part is possible today, but not the ASR part. However, the ASR part will be supported in the new Bot Flows feature that is due out in a few months. Note, though, that this new ASR support for getting Dates will be for ASR only, and won't incorporate DTMF as an alternative input...at least not for the immediate future.

Thank you for using our forum, and I hope this helps.

-Tom

[vincezhou]

Thanks for the information Tom.

In DTMF mode, Architect only allows me to specify the range of digits. Please let me know if I am mistaken.

This is different to the DTMF date grammar where it restricts first two digits in a certain range: 00, 01, 02, … , 12. It can raise an out-of-grammar event if first two digits are out of the range of moth.

Did I miss anything?

Cheers
Vince

[anon88270151]

Hi Vince. You are correct about Collect Input only allowing range restrictions on the number of digits, not value restrictions. I had overlooked that, sorry. FWIW, I did verify that the new bot flow support for collecting a number allows you to specify a validation expression where you could check the range on the value entered, for example 1-12 for a month, and if it fails prompt the user that that value must be between 1 and 12, and have them retry.

Please let me know if you have any other questions.

Thanks,
Tom

[vincezhou]

Thanks Tom for the reply.
Besides bot, I wonder whether or not my flow in Architect can utilize Nuance ASR and DTMF.