Hello - We are trying to see if after callbacks has been scheduled and when the first callback id dialled for the customer and if the customer declines to answer, Will there be any events which will be generated which can tell that customer didn't answer and the status was "Voicemail", "Customer Busy Signal" or something else other than answer which used to be there in Engage world? and from there if we get any other event other than "Answered" for the customer leg, than we give the ability to the agent to re-schedule the callback at later time, lets say after 30 mins? like this at max it should check only "n" number of times, after it reaches "n" agent shouldn't see schedule button on the custom script?
Is it possible to develop such a data action and custom script which can achieve this ?
Warm Regards
Shakti Joshi