Tranfer to other ACD if currently ACD Logged-in user is 0 or 10 seconds passed

Genesys Cloud Applications Architect
1

Hello

Is it possible to transfer to the ACD queue under the following conditions in the inbound flow or in queue flow?

ACD Queue ① Logged-in user is 0 or 10 seconds passed→ ACD Queue ② Logged-in user is 0 or 10 seconds passed → ACD Queue ③

Any insights or advice would be greatly appreciated.

Thank you in advance!

Best regards,

2

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