We have been to customize the disconnect button in PureCloud for Salesforce and call transfer API to transfer to survey queue. We are facing issues with 2-3 scenario out of which 2 can be resolved by getting the status of Call as "Interaction Connected"
but for one of the scenario, when the call is going through a conference call
Customer, Agent1, Agent 2
Agent, Customer1, Customer2
We want to know if its a conference call, then it should only disconnect the call and not transfer to survey.
How to determine easily that the call is currently going through conference?
From Api call on conversation, how to determine how many participants are connected
Suppose for outbound call,
it shows Agent 1 noutbound=1
Customer1 nconnected=1
Customer2 nconnected=1
Do I have to count in noutound=1 also?
Can you tell me from a log which parameter to consider?