Hello,
Are there alternative methods for transferring voice interactions into a voice survey flow aside from the standard post-call action? We would greatly benefit from options that allow more flexibility, such as enabling agents to select which survey to offer based on specific interaction needs.
For instance, options like routing from within a script, using call routing, or direct transfers from an inbound call flow could be helpful. This would allow us to designate an inbound call flow as the post-call action and route to a survey dynamically, based on predefined agent-set attributes.
Any guidance or recommendations on implementing these options would be greatly appreciated.
Thank you.