Hello,
I'm looking to transfer the agents to a web link once they disconnect the call. How can I achieve that ?
This is more like popping up a web page( either on internet or intranet) automatically after call disconnect for the agent to fill up some information.
In an agent script you can have a custom action that listens for the disconnect event. When that event fires then you can perform some action. You might just have that action be to show a page in the agent script that uses the Web Component to display the page you are wanting them to interact with. You might also be open to open that page externally in a browser tab, if that were the desired behavior.
Thanks @crespino , This is exactly what I'm trying to achieve. Can you please guide me how to put that custom action. I'll appreciate it.
Here are the docs on the Resource Center: Define a custom script action - Genesys Cloud Resource Center
Hi @crespino , I have added a custom action and can open a web page but I'm not able to listen to the disconnect event as you mentioned previously. Can you please guide me on how to achieve that. Every action that I try to do is initiated as soon as the call gets to the agent. My aim is to pop up a web page as soon as the call ends.
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