transferType in "replace" API endpoint

Platform API
1

Hello,

I made some tests with this API endpoint:
POST /api/v2/conversations/emails/{conversationId}/participants/{participantId}/replace

I am wondering about the transferType request property there. There is no comment or something link this in the API endpoint in dev center for that parameter. And it is a not required parameter.

Is there any need or difference when I set this to "Attended" or "Unattended"? I made some testing with replace active participant to another agent and/or queue but did not see really differences, when I don't set this property or set it to specific value.

And which of that both values above are the default value?

I can't find any detailled infos about this in the dev center, dev forum and/or resource center. Maybe someone here has more infos about this and for which variants the transferType parameter stands for?

Thank you and best regards,
Christian.

2

That field appears to be lacking any documentation. Please open a case with Genesys Cloud Care to report the missing documentation as a bug. They will be able to also clarify the intended behavior at that time.

3

Hello Tim,
thanks for your fast answer. Looks like a vicious cycle to me... We already have a long-running Case in Customer Care ( #0003368407 )and finally they said today to me to repost my question here in dev forum to get an answer live from the developers which behaviour that transferType parameter has.

I will add another comment to the Case as well and will mention your post here about that documentation bug.

4

That's not appropriate. Missing documentation is a bug and must be handled by Care. If you get any pushback on that, ping me here and I'll escalate from my side.

5

Hello Tim,

thanks a lot. I still wait on answer at the Case in Customer Care until a week...

Greets,
Christian.

6

Hello Tim,
currently they ignored my request on the Case to do the necessary steps to add the missing description for the "transferType" property. I added another comment some seconds ago on the Case. Maybe you can escalate this as well from your side?

Thank you very much and best regards,
Christian.

7

What's the case number?

8

Case #0003368407

Thank you very much,
Christian.

9

Do we have an update on this?

10

No. There is still no attribute description in the Dev Center on that Endpoint:

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11

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