As you can see, I even defined condition as "mediaType != aaaa" which should alwasy return true as far as I understand. Related worklow is like this, just an empty workflow;
I made several tests with call on behalf of queue but I can't see my workflow in interaction timeline;
I also tried different topics, such as v2.detail.events.conversation.{id}.customer.start and acd.start but nothing changed. I want to understand why this doesn't work, and if possible, want to make it work.
As a quick check, did you "enable" the trigger? There is a slider at the top right of the configuration page where you can enable / disable the trigger. When you first create the trigger it starts as disabled, which has put me in the same "Why isn't the trigger doing anything" situation before.
Hi, I would suggest to perform some action(s) in your workflow like Send Notification. Alternatively, use the Flow Execution History (if you have it enabled) to validate the flow execution. I don't think Workflow appears under Timeline - be good if someone from Genesys can confirm this.
Although the label is "Workflow" in that screenshot but that seems Inbound Message Flow as you can guess from the Name - Can you check if that Flow exists under Architect / Workflow in your client environment? Also you expect to see 2x flows under Timeline (Inbound Message Flow and Workflow) not just one.
I have also checked a Message Interaction in my environment where it labelled Inbound Message Flow as Workflow under Timeline.
I am executing some workflows successfully and I don't see those under Timeline. Testing workflow by performing an action should help
Hi Zubair, thank you very much. Turns out you are right and the flow that's in the timeline is an Inbound Message flow, not workflow. I added a data action to my workflow and logged details to a data table and saw that it's working successfully. Really appreciate your help!
