Trigger for an outbound transfer

Triggers
1

Hi All,

I am after a bit of advise

I have built a trigger that adds a customer attribute when a call has been transferred and its working great, but I want to tie this down further so it only triggers when transferred externally from Genesys. At the moment if I transfer to another agent it also fires the trigger.

Trigger wise I am using v2.detail.events.conversation.{id}.user.end

with mediaType VOICE and disconnectType Contains TRANSFER

I dont seem to be able to find a way to filter it further to stop agent transfers triggering

Andy

2

You might try asking in the analytics room, as they would probably know more about the contents of the detail events.

--Jason

3

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