Trigger on user.{id}.activity retrieve data on Wrokflow

[MFRYS]

Hi everyone,

i'm trying to set a Workflow on a trigger topic : user.{id}.activity.
It's working fine, the workflow is launched correctly.

But i would need some info from the Event that have triggered, but i'm not able to get it on the flow !
How can i get the userId, the status and other info from the event ?

Here the Json event :

{
"id": "095894df-3d33-49f4-9377-db9b274baddb",
"routingStatus": {
"status": "OFF_QUEUE",
"startTime": "2023-11-29T17:29:06.851Z"
},
"presence": {
"presenceDefinition": {
"id": "6a3af858-942f-489d-9700-5f9bcdcdae9b",
"systemPresence": "AVAILABLE"
},
"presenceMessage": "",
"modifiedDate": "2023-11-30T07:02:25.614Z"
},
"outOfOffice": {
"active": false,
"modifiedDate": "2023-10-25T10:34:18.686Z"
},
"activeQueueIds": [
"8c148202-950f-4bb7-9d59-ab4dd9076c93",
"0f707d40-cafd-48fa-8c04-a17318a42c4c"
],
"dateActiveQueuesChanged": "2023-11-29T17:30:55.546Z"
}

Thanks for your help.

[Jason_Mathison]

I created an example for the user activity topic:

Genesys Cloud Developer Center

The key part is that you are going to want to use a dataFormat of type Json so that you will have access to the entire JSON object in your flow as the jsonData input parameter.

--Jason

[MFRYS]

Hi Jason,

Thank you for your answer.
But i have done some test and jsonData is empty ... do i miss something ?
I have created a JSON input data on the flow.
If i try to manipulate with JSon function it crash, and if i print it, it is empty...

Any advise ?

Thanks

[MFRYS]

Ok, i found the issue,
i have edited the trigger through API to set DataFormat to Json, it is not set by default, now it works.