Trigger that fires on all outgoing campaign calls

Triggers
1

Hi Team,
We need a trigger that fires on all disconnected outgoing calls made by the campaign, whether they connect to the agent or not, with results such as (busy, no answer, answering machine, etc.)
I have tried several of them and I can't find any that can fire on all disconnected campaign calls.

For calls that reach the agent and are contacted, I see that these themes can be used, but they only work for calls that connect to the agent:

v2.events.details.conversation.{id}.acw
v2.events.details.conversation.{id}.acd.end

For calls that are not contacted with results such as (no answer, busy, answering machine, sit callable, etc.) I see that this one can be used:

v2.events.details.conversation.{id}.wrapup

Can you tell me if there is a trigger that is fired on all campaign calls, whether they are contacted or not, or what is the best way to obtain the result I expect?

Our purpose is to send to salesforce on all campaign calls just when certain information is disconnected.

Thanks.
Regards.

2

I am not an expert on when the various topics fire, so I can not directly answer your question. Based on your description, could you create multiple triggers, using those various topics to cover all of your use cases?

--Jason

3

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