I have an issue with trigger topic user.end disconnectType
When an agent is on manual answer, and ignores the Voice call the user.end trigger fires but gives the same disconnectType response as if the agent had answered the call, interacted, and then (agent) hung up. We get back "CLIENT".
In reality the call has gone back to queue for unanswered calls.
I would have expected one of the other ENUM types to have been provided for this scenario, e.g. "NO_ANSWER_TRANSFER" or "NOT_AVAILABLE_TRANSFER"
Right now, we cannot determine if the Voice call has actually ended.
I would have liked to use customer.end which does give correct disconnectType but unfortunately that topic does not have a divisionId in schema to allow matchCriteria narrowing.
I do not see anything describing the call flow scenarios and ENUM values that would get returned so all based on running them myself.