Hi, I have been testing the triggers using the topic "v2.detail.events.conversation.{id}.attributes"
Outcome I wanted to achieve is if the attributes exists then trigger work flow to send SMS to the caller and update CRM Records.
During my testing in the lab Org, I can see when the attributes exist it sends out multiple SMS at the same time.
How do I limit this only when the conversation is disconnected?
I had a look into the event schema disconnect type is not included. can someone help me how to limit it.
Screen capture of the trigger setup.
That event is trigger whenever there is a change to any attribute data so its prob not he best idea to use it.
Perhaps use v2.detail.events.conversation.{id}.customer.end
And in the workflow get the conversation using a DA and check for the appropriate attribute - and then if it's there send the SMS
Thanks Mike. I will try using data action and using the topic v2.detail.events.conversation.{id}.customer.end
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