Troubleshooting Actions

Genesys Cloud Applications Scripts
1

Scenario:
Inbound script with a data action placed under a button.
The action writes a serial set of data to a webservice.

Issue:
The inbound script shows a toaster when pushing the button with the action.
In the toaster window the script name is shown without an error.

The console logs give a 400 bad request from PureCloud.
At the webserver there has not been a connection at all......

Target:
How do I get more detailed information about the error?
Where does the issue reside?
Is it PureCloud? Is it local on the desktop? Is it from PureCloud to the webservice? Is the webservice failing?

2

Have you tested the action in the Administrative UI's test mode?

3

Yes, I did.

The issue is that is sometime fails within the script but not always.

The inbound script where the action is does work 99% of the time well. Once in a while it gives a toaster with the scriptname, a colon and then a blank line instead of the defined toaster message which can be: Failed, try again or when it went well the script moves to the last page with a message that it stored the data.

4

What API is returning a 400? Do you have a correlation ID? Can you verify that the parameters that you are sending to that API make sense?

5

Talking with the Scripts team, they would like you to open up a Customer Care case so we can collect all the information that is needed to troubleshoot this issue.

6

I allready opened a case but have no progress till now.

You can PM me for more info.

7

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