Hi
One our team member got access to Genesys Support portal for opening cases using https://genesys.my.site.com/customercare/CustCarePortalMain?ProductLine=genesysCX&CaseRecordType=Support
but he is unable to open cases because the Open case button is disabled.
What permissions are required for the button to enable and open case
Hello,
As mentioned on the My Support Portal article:
If you still have issues, send an email to customercare@genesys.com (core and satellite regions) or customercare-gov@genesys.com (FedRAMP region only)
Also make sure to meet the prerequisite mentioned on the Genesys Cloud Customer Care article:
Prerequisite: You must be a designated contact to contact Genesys Cloud Customer Care.
Become a Designated Contact by first reviewing the Customer areas of responsibility. Then go to the Customer Care log in page and select Get Started to request a My Support account and get access to our Genesys support tools. Allow 48 business hours to receive your credentials.
Regards,
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