Unable to pull fax details via Postman

[RSeng87]

Unable to pull fax details via Postman with the help of (Genesys cloud API - GET
/api/v2/fax/documents)

Getting below error:

{
"message": "Unable to find user: userId: 8ef52031-6d8a-472b-8541-106015b9357f",
"code": "forbidden",
"status": 403,
"messageParams": {},
"contextId": "8d262762-016d-47aa-900f-2d39ca753938",
"details": [],
"errors": []
}
My OAuth have full permission for Fax.
This API works in the Developer tool.

Did anyone face similar issue?

[Declan_ginty]

Hi,

I get the same error when I try using a curl command. We will investigate the issue and let you know if we learn anything.

Regards,
Declan

[tim.smith]

You can't use client credentials with faxing API resources; you must use one of the user-based grants to authorize.

[Shiva_Gupta]

HI @tim.smith
I am using grant type = Code authorization and redirecting it to Genesys cloud to test first in postman as per below doc.

Genesys Cloud Developer Center

Getting error - invalidRedirectUrl

In redirect Uri I used

https://apps.usw2.pure.cloud//oauth/authorize
?client_id=<my-client-id>{same as OAuth id}
&response_type=code
&redirect_uri=<http://example.com/oauth/callback>(https://api.usw2.pure.cloud/api/v2/fax/documents?pageSize=25&pageNumber=1)

Can you help me to identify what I am missing?

[tim.smith]

The error "We did not recognize your redirect url" means that the redirect URL you're sending in the request doesn't match what you've configured for that OAuth client.

[Shiva_Gupta]

Hi @tim.smith

My use case is pretty simple. I want to use genesys cloud fax api via postman to see all fax details available in the inbox of a user.

I am using redirect uri explained in genesys cloud and its gives me error.
I used multiple combination. nothing worked.

Can you help me to find out what should be redirect uri.

[tim.smith]

@Shiva_Gupta

redirect_uri=<http://example.com/oauth/callback>(https://api.usw2.pure.cloud/api/v2/fax/documents?pageSize=25&pageNumber=1)

That's definitely not a valid redirect URI for several reasons. You could try using the one documented here or the one in postman's documentation or you can use your own URL.