Unable to receive events for chat interactions after subscribing for chats

[Archana_Kumari]

Hi Team,

I have subscribed to chat conversations and created a listener too. And I get proper events whenever there's a new chat conversation, however, for an ongoing chat conversation (accepted by agent) I do not receive any new events if a message is sent/received.

I intend to reply to the customer dynamically via code, anyhow, due to no new events received for a new message in the same chat conversation, I am unable to do so.

I am sure, I can get the further details of messages by using the messageId from /api/v2/conversations.
However, it would be preferrable if I can get notification for it.

Is there a way to get notified of the new messages sent/received in ongoing chat or any alternatives approach you can suggest?

Thanks
Archana

[Jerome.Saint-Marc]

Hello,

If you are referring to WebChat v2 (used with Widgets v2.0), you need to subscribe to different topics to receive chat messages exchanged in the conversation.
They are listed here.

• v2.conversations.chats.{conversationID}.messages for messages and typing indicators
• v2.conversations.chats.{conversationID}.mediarequests for media requests (a.k.a. multimedia escalation events)
• v2.conversations.chats.{conversationID}.members for member change events

Regards,

[Archana_Kumari]

Thank you, that'll be of great help.