Uncaught Error: Viewer failed to activate cobrowse session. Reason: INSUFFICIENT_PERMISSIONS

Genesys Cloud Web Chat
1

I am getting the following javascript error on the sharer Chrome browser when trying to perform a Screen Share. Any idea what is causing it?

cobrowse-jsapi-v1.js?deploymentKey=1vij6AC90JmWtFi2CK5NwY8e8rp6VyC7:16
Uncaught Error: Viewer failed to activate cobrowse session. Reason: INSUFFICIENT_PERMISSIONS
at n. (jsapi-startSharing-f087b098.js:332)
at n.r.emit (cobrowse-jsapi-v1.js?deploymentKey=1vij6AC90JmWtFi2CK5NwY8e8rp6VyC7:16)
at n. (jsapi-startSharing-f087b098.js:143)
at n.r.emit (cobrowse-jsapi-v1.js?deploymentKey=1vij6AC90JmWtFi2CK5NwY8e8rp6VyC7:16)
at d (jsapi-startSharing-f087b098.js:28)
at n.handleIncomingMessage (jsapi-startSharing-f087b098.js:28)
at WebSocket. (jsapi-startSharing-f087b098.js:156)

2

Have you verified that the Viewer has the correct permissions to use Co-browse?

Documentation on what permissions are needed is available here:

3

Yeah I think that was it. I am an admin so I thought I had everything I needed but I didn't.

4

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