Our Salesforce developer is facing unexpected errors when attempting to configure Salesforce for authenticated web messaging.
When Authenticated Genesys Web Messaging JavaScript snippet is added to Salesforce sites, we are seeing below error even after adding Trusted URLs in Salesforce. When JS snippet without authentication is added, there are no issues and we are able to send and receive the messages.
Any advice would be appreciated.
Thanks!
Hi @Marja_Curtis, ERR_CONNECTION_RESET usually indicates that there is something wrong with internet connection and that it failed to connect back.
Can you share your network logs for us to troubleshoot? It is usually a har file containing all the network request and responses, debugging this should help figure out if something went wrong.
For details about how to export har file - Capture web session traffic - Google Ad Manager Help.
Hi @Ranjith_Manikante_Sa , thank you for your reply. What is your preferred method for sharing the .har file? The forum only allows limited set of file extensions.
Quick update from our Salesforce developer:
I moved the JavScript library (https://apps.usw2.pure.cloud/genesys-bootstrap/genesys.min.js) to a Static Resource inside Salesforce and then made a few changes
to the JavaScript snippet to refer the resource. I am not receiving any errors now but the Authentication snippet is still not loading/showing Genesys chat window on the sites. I am not sure
there is anything that is missing here.
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