Unknown users in user details data

Platform API
1

Hello,

We are finding a strange behavior from the user details query (/api/v2/analytics/users/details/query) API. It is returning presence data for users that are NOT in our system. We do not see these users in the UI and when we try to pull data for the users specifically using /api/v2/users/{userId} we get a 404 User entity not found error. Additionally, the presence status of the records for these unknown users in the user details data is "Offline".

Does anybody know why we are seeing these user details records?

Thanks,
Maya

2

They're probably deleted users. Can you retrieve the user using the state=deleted query param?

3

Thanks for you reply, Tim! I meant to include that in the original post Even when we set state=deleted we are still getting the 404 user entity not found error.

4

Hm, it could be your division access. Meaning that the user is in a division you haven't been granted access to. Not seeing something due to divisions is typically opaque so you can't tell the difference between not having division access and the thing actually not existing. If that's not it, Care should be able to help figure out why that user ID is returning a 404.

5

Thanks! I will reach out to our system admin to check the division access. If that's not the issue, we will put in a ticket for support. Thank you!

6

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