Update a "InqueueCallFlow" in the Inbound call flow

Genesys Cloud Applications Architect
1

We are looking to update (ie replace) the "in queue call flow" assigned to an Inbound call flow
can anyone please advise, what is the right API and the sequence of steps to this, we have tried to do this using the REST API put the PUT API is actually creating a new "InqueueCallflow"

2

If you're wanting to modify the inbound call flow, you need to either do it using the UI or architect scripting.

https://mypurecloud.github.io/purecloud-flow-scripting-api-sdk-javascript/

3

The InQueue flow used is also set as a default in the ACD Queue settings. There should be a REST call to update that. The Inbound Flow only dictates the InQueue flow if you override the default settings ("Override default in-queue handling").

If you're overriding the InQueue flow setting in your Inbound Flow, then you'd need to use the Architect Scripting library Melissa linked. If you can re-work your design so the default InQueue flow on the Queue settings is used, then a REST call can change it.

4

Hi ,

I am trying to do update the "Inqueue Call Flow" using the "purecloud-flow-scripting-api-sdk-javascript" , able to fetch inbound call flow information but now struck on which exact factory or method I can use to go to the Reusable menu inside the Inbound call flow and then go to the "transfer to acd" and update the "Inqueue call flow" assigned to the "transfer to acd"

Can you please help me with the factory and methods names for:
-For getting a reusable menu inside the inbound call flow.
-For getting the "Transfer to ACD" task used inside a reusable menu.
-For updating the "inqueue call flow" assigned to "Transfer to ACD"

Actually I am having time to search the above information in the documentation, will really appreciate if you help me above info

5

Can anyone help on this please !

6

Hi @Rahul_Sadana,

So to manipulate the In-Queue value on a Transfer to ACD you can follow these steps.

  1. Traverse all of the reusable menu choices, which are stored off the flow in a flows.menusResuable. A common thing to compare is the name/trackingId of a reusable menu.
  2. Traverse all of the child menus under the chosen reusable menu. This property is childMenus. Note you may have to recursively search here if the Target Transfer To ACD action is nested under several menus. Here is an example of how this may look archInboundCallFlow.menusReusable[0].childMenus
  3. Save the found menu choice to a variable.
  4. Next use getFlowInfoByFlowNameAsync to retrieve the flow infromation for the target inqueue flow.
  5. In the callbackFunctionopt of getFlowInfoByFlowNameAsync assign the property
    actionTransferToAcd.inQueueHandlingFlowInfo = <saved-variable>
  6. Outside that callback save/publish the flow.
  7. The In-Queue Call Flow should now point to the correct flow.

Let me know if this either doesn't match your use case or is unclear. If this doesn't get you pointed in the right direction let me know and I can throw together some sample code for you.

Eric Spence

7

Hi Eric ,

Thanks! for sharing the details , tried this again , It will be great if you share a sample code , it will go a long way in guiding me with and help me also in further planned automation with pure cloud scripting.

8

Here is an example snippet of recursively searching through all reusable menus to find the correct Transfer To ACD Action. Disclaimer this code is just example code and I can't guarantee that it will work in all scenarios but this should get you headed in the right direction. Feel free to let me know if you need anymore help

function scriptMain() {
const flowName = 'ExampleFlow';

/**
 * Recursively search nested menu choices for
 * the first menu choice by name
 * @param archMenu - the parent menu
 * @param menuChoiceName - name of the action to search for
 * @return {*}
 */
const findFirst = (archMenu, menuChoiceName) => {
    let currentArchChildMenu, foundArchTargetAction;
    for (let i = 0; i < archMenu.childMenus.length; i++) {
        currentArchChildMenu = archMenu.childMenus[i];
        if (currentArchChildMenu.childMenus) {
            foundArchTargetAction = findFirst(currentArchChildMenu, menuChoiceName);
        }
        if (foundArchTargetAction) {
            return foundArchTargetAction;
        }
        if (currentArchChildMenu.name === menuChoiceName) {
            return currentArchChildMenu;
        }
    }
    return void 0;
};

return flowFactory.checkoutAndLoadFlowByFlowNameAsync(flowName, enums.FLOW_TYPES.inboundCall, true, 'latest' , function (archInboundCallFlow) {
    flowFactory.getFlowInfoByFlowNameAsync('InqueueTarget',enums.FLOW_TYPES.inqueueCall, function (archInQueueFlowInfo) {
        let archTransferToAcdMenuChoice;
        // Iterate through all reusable menus until we find the action
        for (let i = 0; i < archInboundCallFlow.menusReusable.length; i++) {
            archTransferToAcdMenuChoice = findFirst(archInboundCallFlow.menusReusable[i], 'Transfer to ACD');
            // Currently this only searches an single reusable task.
            // If we found the transfer to acd action let's go ahead and set the inQueueHandlingFlowInfo.
            if (archTransferToAcdMenuChoice && archTransferToAcdMenuChoice.isArchMenuTransferToAcd) {
                archTransferToAcdMenuChoice.actionTransferToAcd.inQueueHandlingFlowInfo = archInQueueFlowInfo;
                break;
            }
        }
    });
    // Here you can either saveAsync or publishAsync
    return archInboundCallFlow.saveAsync(true);
});
}
9

Thanks!! Eric really appreciate your help on this. , will try this out and let you know how it goes.

10

Hi Eric ,

I was able to use this script fine , however there is one issue , this script is able to update an "In-queue call flow" assigned to "Transfer to ACD" action when its directly under a reusable menu, I am not able to update the "In-queue call flow" when its assigned to a task under a reusable menu.

To illustrate this sharing an example

Able to update the below script as in this "Transfer to ACD" action is directly under a reusable menu

action_under_resuablemenu
action_under_resuablemenu1725×787 124 KB

However not able to update the below script example on which a "Transfer to ACD1" action comes under a task "ITSD main menu" which is under a reusable menu "ITSD main menu"

Action_under_task
Action_under_task1691×754 171 KB

Tried to traverse the objects under the reusable menu but getting undefined, can you please help on this whit what is the exact method/factory to reach the "transfer to acd" actions assigned inside a task, as this will help me to close this.

Thanks!!!!

11

Hi @Rahul_Sadana,

The reason it isn't searching the tasks is that code chunk I added did not have include searching tasks. When I wrote that example I didn't realize you wanted to search tasks as well, sorry about that. So, I went ahead and updated the code chunk that I posted before to search tasks that are nested under a reusable menu. Note currently this doesn't search through reusable tasks but the logic would be the same to do that. Another disclaimer that this is just example code and is not guaranteed to work in all cases. If you have any other questions feel free to ask.

Eric Spence

function scriptMain() {

const flowName = 'ExampleFlow';
/**
 * Recursively search an action container for an action by its name.
 * @param archContainer - the action container to search such as a task or state
 * @param nameToFind - the name of the action to find
 * @return {ArchBaseAction}
 */
const findFirstInContainer = (archContainer, nameToFind) => {
    let currentArchBaseAction, foundArchBaseAction;
    for (let i = 0; i < archContainer.actions.length; i++) {
        currentArchBaseAction = archContainer.actions[i];
        if (currentArchBaseAction.name === nameToFind) {
            return currentArchBaseAction;
        }
        // If the action has outputs search through all those outputs
        if (currentArchBaseAction.isArchBaseActionWithOutputs) {
            for (let outputIndex = 0; outputIndex < currentArchBaseAction.outputCount; outputIndex++) {
                foundArchBaseAction = findFirstInContainer(currentArchBaseAction.getOutputByIndex(outputIndex), nameToFind);
                if (foundArchBaseAction) {
                    return foundArchBaseAction;
                }
            }
        }
    }
    return void 0;
};

/**
 * Recursively search nested menu choices for
 * the first menu choice by name
 * @param archMenu - the parent menu
 * @param nameToFind - the name of the action to find
 * @return {*}
 */
const findFirst = (archMenu, nameToFind) => {
    let currentArchChildMenu, foundArchTargetAction;
    for (let i = 0; i < archMenu.childMenus.length; i++) {
        currentArchChildMenu = archMenu.childMenus[i];
        if (currentArchChildMenu.childMenus) {
            foundArchTargetAction = findFirst(currentArchChildMenu, nameToFind);
        }
        if (currentArchChildMenu.actionTask) {
            foundArchTargetAction = findFirstInContainer(currentArchChildMenu.actionTask.task, nameToFind);
        }
        if (foundArchTargetAction) {
            return foundArchTargetAction;
        }
        if (currentArchChildMenu.name === nameToFind) {
            return currentArchChildMenu;
        }
    }
    return void 0;
};

return flowFactory.checkoutAndLoadFlowByFlowNameAsync(flowName, enums.FLOW_TYPES.inboundCall, true, 'latest' , function (archInboundCallFlow) {
    flowFactory.getFlowInfoByFlowNameAsync('InqueueTarget',enums.FLOW_TYPES.inqueueCall, function (archInQueueFlowInfo) {
        let archTransferAction;
        // Iterate through all reusable menus until we find the action
        for (let i = 0; i < archInboundCallFlow.menusReusable.length; i++) {
            archTransferAction = findFirst(archInboundCallFlow.menusReusable[i], 'Transfer to ACD');
            // Currently this only searches an single reusable task.
            // If we found the transfer to acd action let's go ahead and set the inQueueHandlingFlowInfo.
            if (archTransferAction && archTransferAction.isArchMenuTransferToAcd) {
                archTransferAction.actionTransferToAcd.inQueueHandlingFlowInfo = archInQueueFlowInfo;
                break;
            } else if (archTransferAction && archTransferAction.isArchActionTransferToAcd) {
                archTransferAction.inQueueHandlingFlowInfo = archInQueueFlowInfo;
                break;
            }
        }
    });
    // Here you can either saveAsync or publishAsync
    return archInboundCallFlow.saveAsync(true);
});
}
1 Like
12

Hi Eric,

Having few issues with this script, on first instance this script runs fine with no errors, but the "inqueue call flow" is not updated when I go and check the script.

on subsequent instances, I get two different types of errors.

1.Cannot read property 'toLowerCase' of undefined:
2. Ending session. Exception info: TypeError: Cannot read property 'exception' of undefined

Please note executing the script on same inbound call flow in all three instances

Logs for when the script is running without any errors but not updating (have removed/updated with dummy values for all tokens and other security related info )

c:\code\PureCloud-automation>node sdktest5.js
Architect Scripting running under Node version '8.9.3'
ArchSessionId:XXXXXXX

setting session status to 'running'. -- [ArchSession, ArchSessionId:'XXXXXXX']
navigator unavailable - setting operating system to unknown
architect scripting version: 0.1.0 -- [ArchSession, ArchSessionId:'XXXXXXX']
core environment configuration. env: 'prod', host: 'apps.mypurecloud.com', region: 'us-east-1', clientId: 'e6XXXXX57-f815e6b4d640', clientSecret: '-dCXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXyNULo' -- [ArchSession, ArchSessionId:'S14XXXXXXXXX4']
getting discovery properties... -- [ArchSession, ArchSessionId:'XXXXXXX']
calling url -- [GET::https://apps.mypurecloud.com/services/discovery.properties]
App listening on port 8080
response received - statusCode:200, statusMessage:OK, correlationId:undefined -- [GET::https://apps.mypurecloud.com/services/discovery.properties]
core environment discovery properties loaded. -- [ArchSession, Environment:'prod', Host:'apps.mypurecloud.com', Region:'us-east-1', ArchSessionId:'XXXXXXX']
core environment initialized. Now logging in... -- [ArchSession, Environment:'prod', Host:'apps.mypurecloud.com', Region:'us-east-1', ArchSessionId:'XXXXXXX']
calling url -- [POST::https://login.mypurecloud.com/token]
response received - statusCode:200, statusMessage:OK, correlationId:2109b0d8-778d-4115-42f6-0a04f4da6b09 -- [POST::https://login.mypurecloud.com/token]
setting auth token 'yWI8olaP8BT_qi8aJA-FjPUK2bqdhTnGdcu10UaXXFHqRSkuiahdu1nYd3LeAbuqMRms5RBeHtW9mpmdDTyS4Q' -- [ArchSession, Environment:'prod', Host:'apps.mypurecloud.com', Region:'us-east-1', ArchSessionId:'XXXXXXX']
calling url -- [GET::https://apps.mypurecloud.com/platform/api/v2/users/me?expand=token,authorization]
response received - statusCode:200, statusMessage:OK, correlationId:f118-- [GET::https://apps.mypurecloud.com/platform/api/v2/users/me?expand=token,authorization]
authenticated name: 'Rahul Sadhana' , id: 'XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXxx4' -- [ArchSession, Environment:'prod', Host:'apps.mypurecloud.com', Region:'us-east-1', ArchSessionId:'S14E4']
calling url -- [GET::https://apps.mypurecloud.com/platform/api/v2/telephony/providers/edges/timezones?pageSize=1000]
obtaining organization information -- [ArchSession, Environment:'prod', Host:'apps.mypurecloud.com', Region:'us-east-1', ArchSessionId:'XXXXXXX']
calling url -- [GET::https://apps.mypurecloud.com/platform/api/v2/organizations/me]
response received - statusCode:200, statusMessage:OK, correlationId:e8b1d837-3a04-4a33-95c3-2311bd6cb9c6 -- [GET::https://apps.mypurecloud.com/platform/api/v2/telephony/providers/edges/timezones?pageSize=1000]
response received - statusCode:200, statusMessage:OK, correlationId:05443996-a556-49fd-93cf-7d83408ac306 -- [GET::https://apps.mypurecloud.com/platform/api/v2/organizations/me]
obtained organization information. organization name: 'xyz', id: 'XXXXXXXXXXXXXX' -- [ArchSession, Environment:'prod', Host:'apps.mypurecloud.com', Region:'us-east-1', ArchSessionId:'XXXXXXX', OrgName:'xyz', OrgId:'XXXXXXXXXXXXXX']
calling url -- [GET::https://apps.mypurecloud.com/platform/api/v2/featuretoggles?feature=archAmbiguousAudioSettings&feature=archBusyProcessingPrompt&feature=archCallSecureActionErrorSupport&feature=archDynamicQueues&feature=archDynamicSkills&feature=archExpressionBuilders&feature=archExpressionNoConfigError&feature=archFuncToAudioTTSWithLang&feature=archPhoneNumberPhase2&feature=archRenumber&feature=archShortcuts&feature=archSpeechFlows&feature=archVoiceXml&feature=communicate&feature=disable-announcements&feature=edgeEnableOutboundRLT&feature=edgeTtsEngines&feature=engage&feature=inAppNotifications&feature=workflowClient&feature=workflowMessagingLex&feature=authorization.division.management&feature=authorization.division.management.outbound.lists]
response received - statusCode:200, statusMessage:OK, correlationId:ab21eae2-d119-47de-a037-c60be796a6d0 -- [GET::https://apps.mypurecloud.com/platform/api/v2/featuretoggles?feature=archAmbiguousAudioSettings&feature=archBusyProcessingPrompt&feature=archCallSecureActionErrorSupport&feature=archDynamicQueues&feature=archDynamicSkills&feature=archExpressionBuilders&feature=archExpressionNoConfigError&feature=archFuncToAudioTTSWithLang&feature=archPhoneNumberPhase2&feature=archRenumber&feature=archShortcuts&feature=archSpeechFlows&feature=archVoiceXml&feature=communicate&feature=disable-announcements&feature=edgeEnableOutboundRLT&feature=edgeTtsEngines&feature=engage&feature=inAppNotifications&feature=workflowClient&feature=workflowMessagingLex&feature=authorization.division.management&feature=authorization.division.management.outbound.lists]
calling url -- [POST::https://apps.mypurecloud.com/platform/api/v2/notifications/channels]
calling url -- [GET::https://apps.mypurecloud.com/platform/api/v2/architect/configuration?expand=languages,actions,functions,flowtypes]
response received - statusCode:200, statusMessage:OK, correlationId:dfa9b5f4-0cab-4192-b558-46d5b72b767f -- [POST::https://apps.mypurecloud.com/platform/api/v2/notifications/channels]
response received - statusCode:200, statusMessage:OK, correlationId:83f2615d-da34-43cf-8985-e17e929a2335 -- [GET::https://apps.mypurecloud.com/platform/api/v2/architect/configuration?expand=languages,actions,functions,flowtypes]
ArchFactoryFlows startup initialization - begin. -- [ArchFactoryFlows]
ArchFactoryFlows startup initialization - end. -- [ArchFactoryFlows]
session startup initialization for startWithClientIdAndSecret complete. Calling callback function. -- [ArchSession, Environment:'prod', Host:'apps.mypurecloud.com', Region:'us-east-1', ArchSessionId:'XXXXXXX', OrgName:'xyz', OrgId:'XXXXXXXXXXXXXX']
find 'flow name' by property value where 'name' = 'NA_6HELP_MAIN_STAGE' -- [ArchNetworkValueRetrieval]
calling url -- [GET::https://apps.mypurecloud.com/platform/api/v2/flows?type=inboundcall&pageNumber=1&pageSize=25&sortBy=name&sortOrder=ASC&name=NA_6HELP_MAIN_STAGE]
session startup initialization for startWithClientIdAndSecret complete. Callback function execution complete. -- [ArchSession, Environment:'prod', Host:'apps.mypurecloud.com', Region:'us-east-1', ArchSessionId:'XXXXXXX', OrgName:'xyz', OrgId:'XXXXXXXXXXXXXX']
session startup initialization for startWithClientIdAndSecret complete. Callback function returned a promise. Waiting until it resolves. -- [ArchSession, Environment:'prod', Host:'apps.mypurecloud.com', Region:'us-east-1', ArchSessionId:'XXXXXXX', OrgName:'xyz', OrgId:'XXXXXXXXXXXXXX']
response received - statusCode:200, statusMessage:OK, correlationId:8c9e89b1-447c-4a38-96ea-20da11d77998 -- [GET::https://apps.mypurecloud.com/platform/api/v2/flows?type=inboundcall&pageNumber=1&pageSize=25&sortBy=name&sortOrder=ASC&name=NA_6HELP_MAIN_STAGE]
calling url -- [GET::https://apps.mypurecloud.com/platform/api/v2/flows/XXXXXXXXXXXXXXXXXXXXXXXXXXX/latestConfiguration?deleted=true]
response received - statusCode:200, statusMessage:OK, correlationId:609e0b37-5a62-41e7-97fd-b0d146e525ab -- [GET::https://apps.mypurecloud.com/platform/api/v2/flows/XXXXXXXXXXXXXXXXXXXXXXXXXXX/latestConfiguration?deleted=true]
calling url -- [POST::https://apps.mypurecloud.com/platform/api/v2/notifications/channels/jqn0fm509bbbjsk0c6iugc5ksm/subscriptions]
response received - statusCode:200, statusMessage:OK, correlationId:bb9bd4e5-4445-481d-bf95-566c7cffa65b -- [POST::https://apps.mypurecloud.com/platform/api/v2/notifications/channels/jqn0fm509bbbjsk0c6iugc5ksm/subscriptions]
calling url -- [POST::https://apps.mypurecloud.com/platform/api/v2/flows/actions/validate?flow=XXXXXXXXXXXXXXXXXXXXXXXXXXX&flowType=inboundcall]
response received - statusCode:202, statusMessage:Accepted, correlationId:5196b058-e926-483f-a401-0124fa913f1e -- [POST::https://apps.mypurecloud.com/platform/api/v2/flows/actions/validate?flow=XXXXXXXXXXXXXXXXXXXXXXXXXXX&flowType=inboundcall]
calling url -- [GET::https://apps.mypurecloud.com/platform/api/v2/flows/XXXXXXXXXXXXXXXXXXXXXXXXXXX/validate/b2d5af22-c765-47f59]
response received - statusCode:200, statusMessage:OK, correlationId:4bcd7469-b8e8-410c-bb78-c94a2809bc27 -- [GET::https://apps.mypurecloud.com/platform/api/v2/flows/XXXXXXXXXXXXXXXXXXXXXXXXXXX/validate/b2d5af22-c765-47f0-9f33-7fba88583e59]
async processing for checkoutAndLoadFlowByFlowNameAsync complete. Calling callback function. -- [ArchFactoryFlows]
find 'flow name' by property value where 'name' = 'Ca In queue' -- [ArchNetworkValueRetrieval]
calling url -- [GET::https://apps.mypurecloud.com/platform/api/v2/flows?type=inqueuecall&pageNumber=1&pageSize=25&sortBy=name&sortOrder=ASC&name=Ca%20In%20queue]
saveAsync - saving flow... -- [Name:'NA_6HELP_MAIN_STAGE', Type:'ArchFlowInboundCall', Id:'XXXXXXXXXXXXXXXXXXXXXXXXXXX']
iteration 0: Waiting for 2 async operation(s) to complete... -- [ArchAsyncTracker]
async processing for checkoutAndLoadFlowByFlowNameAsync complete. Callback function execution complete. -- [ArchFactoryFlows]
async processing for checkoutAndLoadFlowByFlowNameAsync complete. Callback function returned a promise. Waiting until it resolves. -- [ArchFactoryFlows]
response received - statusCode:200, statusMessage:OK, correlationId:3263db9e-05b6-446b-bce3-6d1d4f31760f -- [GET::https://apps.mypurecloud.com/platform/api/v2/flows?type=inqueuecall&pageNumber=1&pageSize=25&sortBy=name&sortOrder=ASC&name=Ca%20In%20queue]
async processing for getFlowInfoByFlowNameAsync complete. Calling callback function. -- [ArchFactoryFlows]
setting the in-queue flow 'Ca In queue' to be used for the in-queue handling of the call. -- [TrackingID:249, Name:'Transfer to ACD', Type:'ArchActionTransferToAcd']
async processing for getFlowInfoByFlowNameAsync complete. Callback function execution complete. -- [ArchFactoryFlows]
calling url -- [POST::https://apps.mypurecloud.com/platform/api/v2/flows/XXXXXXXXXXXXXXXXXXXXXXXXXXX/versions]
response received - statusCode:200, statusMessage:OK, correlationId:02821084-ff1d-48e9-807b-8422ff0bafe4 -- [POST::https://apps.mypurecloud.com/platform/api/v2/flows/XXXXXXXXXXXXXXXXXXXXXXXXXXX/versions]
saveAsync - save successful. -- [Name:'NA_6HELP_MAIN_STAGE', Type:'ArchFlowInboundCall', Id:'XXXXXXXXXXXXXXXXXXXXXXXXXXX']
flow url: https://apps.mypurecloud.com/architect/#/inboundcall/flows/XXXXXXXXXXXXXXXXXXXXXXXXXXX/latest/menu/1ddcddab-6f8c-46fb-be1a-d8024766bee2 -- [Name:'NA_6HELP_MAIN_STAGE', Type:'ArchFlowInboundCall', Id:'XXXXXXXXXXXXXXXXXXXXXXXXXXX']
async processing for checkoutAndLoadFlowByFlowNameAsync complete. Callback function returned promise successfully resolved. -- [ArchFactoryFlows]
session startup initialization for startWithClientIdAndSecret complete. Callback function returned promise successfully resolved. -- [ArchSession, Environment:'prod', Host:'apps.mypurecloud.com', Region:'us-east-1', ArchSessionId:'XXXXXXX', OrgName:'xyz', OrgId:'XXXXXXXXXXXXXX']
setting session status to 'ended'. -- [ArchSession, Environment:'prod', Host:'apps.mypurecloud.com', Region:'us-east-1', ArchSessionId:'XXXXXXX', OrgName:'xyz', OrgId:'XXXXXXXXXXXXXX']
ending with exit code: 0 -- [ArchSession, Environment:'prod', Host:'apps.mypurecloud.com', Region:'us-east-1', ArchSessionId:'XXXXXXX', OrgName:'xyz', OrgId:'XXXXXXXXXXXXXX']
session is configured to terminate the process when ending. -- [ArchSession, Environment:'prod', Host:'apps.mypurecloud.com', Region:'us-east-1', ArchSessionId:'XXXXXXX', OrgName:'xyz', OrgId:'XXXXXXXXXXXXXX']
now exiting the process with exit code: 0 -- [ArchSession, Environment:'prod', Host:'apps.mypurecloud.com', Region:'us-east-1', ArchSessionId:'XXXXXXX', OrgName:'xyz', OrgId:'XXXXXXXXXXXXXX']
13

1.Logs when the script throws the error "Cannot read property 'toLowerCase' of undefined"

c:\code\PureCloud-automation>node sdktest5.js
Architect Scripting running under Node version '8.9.3'
ArchSessionId:XXXXX

setting session status to 'running'. -- [ArchSession, ArchSessionId:'XXXXX']
navigator unavailable - setting operating system to unknown
architect scripting version: 0.1.0 -- [ArchSession, ArchSessionId:'XXXXX']
core environment configuration. env: 'prod', host: 'apps.mypurecloud.com', region: 'us-east-1', clientId: '12345', clientSecret: '-d7878787878' -- [ArchSession, ArchSessionId:'XXXXX']
getting discovery properties... -- [ArchSession, ArchSessionId:'XXXXX']
calling url -- [GET::https://apps.mypurecloud.com/services/discovery.properties]
App listening on port 8080
response received - statusCode:200, statusMessage:OK, correlationId:undefined -- [GET::https://apps.mypurecloud.com/services/discovery.properties]
core environment discovery properties loaded. -- [ArchSession, Environment:'prod', Host:'apps.mypurecloud.com', Region:'us-east-1', ArchSessionId:'XXXXX']
core environment initialized. Now logging in... -- [ArchSession, Environment:'prod', Host:'apps.mypurecloud.com', Region:'us-east-1', ArchSessionId:'XXXXX']
calling url -- [POST::https://login.mypurecloud.com/token]
response received - statusCode:200, statusMessage:OK, correlationId:743f36a2-9102-423b-5b2e-24a0421f11f9 -- [POST::https://login.mypurecloud.com/token]
setting auth token 'oiueroieuroeurourouewoue' -- [ArchSession, Environment:'prod', Host:'apps.mypurecloud.com', Region:'us-east-1', ArchSessionId:'XXXXX']
calling url -- [GET::https://apps.mypurecloud.com/platform/api/v2/users/me?expand=token,authorization]
response received - statusCode:200, statusMessage:OK, correlationId:3c319835-98de-4f56-84e3-df8c5b362fac -- [GET::https://apps.mypurecloud.com/platform/api/v2/users/me?expand=token,authorization]
authenticated name: 'Rahul Sadhana' , id: '898989898989898' -- [ArchSession, Environment:'prod', Host:'apps.mypurecloud.com', Region:'us-east-1', ArchSessionId:'XXXXX']
calling url -- [GET::https://apps.mypurecloud.com/platform/api/v2/telephony/providers/edges/timezones?pageSize=1000]
obtaining organization information -- [ArchSession, Environment:'prod', Host:'apps.mypurecloud.com', Region:'us-east-1', ArchSessionId:'XXXXX']
calling url -- [GET::https://apps.mypurecloud.com/platform/api/v2/organizations/me]
response received - statusCode:200, statusMessage:OK, correlationId:8408162f-4864-4ad2-b0e8-705d916a3a33 -- [GET::https://apps.mypurecloud.com/platform/api/v2/telephony/providers/edges/timezones?pageSize=1000]
response received - statusCode:200, statusMessage:OK, correlationId:14d42604-6429-436b-9686-7eb30897ec77 -- [GET::https://apps.mypurecloud.com/platform/api/v2/organizations/me]
obtained organization information. organization name: 'Adobe', id: '4214e8bd-987b-45f9-b865-62d8c47c0d55' -- [ArchSession, Environment:'prod', Host:'apps.mypurecloud.com', Region:'us-east-1', ArchSessionId:'XXXXX', OrgName:'Adobe', OrgId:'4214e8bd-987b-45f9-b865-62d8c47c0d55']
calling url -- [GET::https://apps.mypurecloud.com/platform/api/v2/featuretoggles?feature=archAmbiguousAudioSettings&feature=archBusyProcessingPrompt&feature=archCallSecureActionErrorSupport&feature=archDynamicQueues&feature=archDynamicSkills&feature=archExpressionBuilders&feature=archExpressionNoConfigError&feature=archFuncToAudioTTSWithLang&feature=archPhoneNumberPhase2&feature=archRenumber&feature=archShortcuts&feature=archSpeechFlows&feature=archVoiceXml&feature=communicate&feature=disable-announcements&feature=edgeEnableOutboundRLT&feature=edgeTtsEngines&feature=engage&feature=inAppNotifications&feature=workflowClient&feature=workflowMessagingLex&feature=authorization.division.management&feature=authorization.division.management.outbound.lists]
response received - statusCode:200, statusMessage:OK, correlationId:d1aa7356-d4ca-42db-baac-5c4ec3eed080 -- [GET::https://apps.mypurecloud.com/platform/api/v2/featuretoggles?feature=archAmbiguousAudioSettings&feature=archBusyProcessingPrompt&feature=archCallSecureActionErrorSupport&feature=archDynamicQueues&feature=archDynamicSkills&feature=archExpressionBuilders&feature=archExpressionNoConfigError&feature=archFuncToAudioTTSWithLang&feature=archPhoneNumberPhase2&feature=archRenumber&feature=archShortcuts&feature=archSpeechFlows&feature=archVoiceXml&feature=communicate&feature=disable-announcements&feature=edgeEnableOutboundRLT&feature=edgeTtsEngines&feature=engage&feature=inAppNotifications&feature=workflowClient&feature=workflowMessagingLex&feature=authorization.division.management&feature=authorization.division.management.outbound.lists]
calling url -- [POST::https://apps.mypurecloud.com/platform/api/v2/notifications/channels]
calling url -- [GET::https://apps.mypurecloud.com/platform/api/v2/architect/configuration?expand=languages,actions,functions,flowtypes]
response received - statusCode:200, statusMessage:OK, correlationId:b578bcf6-e577-4f04-ac6f-13d78ec649de -- [POST::https://apps.mypurecloud.com/platform/api/v2/notifications/channels]
response received - statusCode:200, statusMessage:OK, correlationId:ecb441e9-e052-4718-9036-a7580df0751b -- [GET::https://apps.mypurecloud.com/platform/api/v2/architect/configuration?expand=languages,actions,functions,flowtypes]
ArchFactoryFlows startup initialization - begin. -- [ArchFactoryFlows]
ArchFactoryFlows startup initialization - end. -- [ArchFactoryFlows]
session startup initialization for startWithClientIdAndSecret complete. Calling callback function. -- [ArchSession, Environment:'prod', Host:'apps.mypurecloud.com', Region:'us-east-1', ArchSessionId:'XXXXX', OrgName:'Adobe', OrgId:'4214e8bd-987b-45f9-b865-62d8c47c0d55']
find 'flow name' by property value where 'name' = 'NA_6HELP_MAIN_STAGE' -- [ArchNetworkValueRetrieval]
calling url -- [GET::https://apps.mypurecloud.com/platform/api/v2/flows?type=inboundcall&pageNumber=1&pageSize=25&sortBy=name&sortOrder=ASC&name=NA_6HELP_MAIN_STAGE]
session startup initialization for startWithClientIdAndSecret complete. Callback function execution complete. -- [ArchSession, Environment:'prod', Host:'apps.mypurecloud.com', Region:'us-east-1', ArchSessionId:'XXXXX', OrgName:'Adobe', OrgId:'4214e8bd-987b-45f9-b865-62d8c47c0d55']
session startup initialization for startWithClientIdAndSecret complete. Callback function returned a promise. Waiting until it resolves. -- [ArchSession, Environment:'prod', Host:'apps.mypurecloud.com', Region:'us-east-1', ArchSessionId:'XXXXX', OrgName:'Adobe', OrgId:'4214e8bd-987b-45f9-b865-62d8c47c0d55']
response received - statusCode:200, statusMessage:OK, correlationId:eb221cf0-fb88-4b72-bda5-e1dc6263b92e -- [GET::https://apps.mypurecloud.com/platform/api/v2/flows?type=inboundcall&pageNumber=1&pageSize=25&sortBy=name&sortOrder=ASC&name=NA_6HELP_MAIN_STAGE]
calling url -- [GET::https://apps.mypurecloud.com/platform/api/v2/flows/33d98738-2af6-4f93-858b-7f707a2f9c20/latestConfiguration?deleted=true]
response received - statusCode:200, statusMessage:OK, correlationId:b8c93f4a-d2d1-47f5-8b8c-5d7aebd64b9d -- [GET::https://apps.mypurecloud.com/platform/api/v2/flows/33d98738-2af6-4f93-858b-7f707a2f9c20/latestConfiguration?deleted=true]
calling url -- [POST::https://apps.mypurecloud.com/platform/api/v2/notifications/channels/1lptj7aaibee40615gv17km26c/subscriptions]
response received - statusCode:200, statusMessage:OK, correlationId:8ded1466-2a99-461c-a3df-6c97834fefdb -- [POST::https://apps.mypurecloud.com/platform/api/v2/notifications/channels/1lptj7aaibee40615gv17km26c/subscriptions]
calling url -- [POST::https://apps.mypurecloud.com/platform/api/v2/flows/actions/validate?flow=33d98738-2af6-4f93-858b-7f707a2f9c20&flowType=inboundcall]
response received - statusCode:202, statusMessage:Accepted, correlationId:9492a958-5f64-4e61-a794-817574899be0 -- [POST::https://apps.mypurecloud.com/platform/api/v2/flows/actions/validate?flow=33d98738-2af6-4f93-858b-7f707a2f9c20&flowType=inboundcall]
calling url -- [GET::https://apps.mypurecloud.com/platform/api/v2/flows/33d98738-2af6-4f93-858b-7f707a2f9c20/validate/5a601447-9285-4735-9617-4d2f58168740]
response received - statusCode:200, statusMessage:OK, correlationId:b2879a23-aae2-4ee2-868c-e0bfc5cc49fd -- [GET::https://apps.mypurecloud.com/platform/api/v2/flows/33d98738-2af6-4f93-858b-7f707a2f9c20/validate/5a601447-9285-4735-9617-4d2f58168740]
async processing for checkoutAndLoadFlowByFlowNameAsync complete. Calling callback function. -- [ArchFactoryFlows]
find 'flow name' by property value where 'name' = 'Ca In queue' -- [ArchNetworkValueRetrieval]
calling url -- [GET::https://apps.mypurecloud.com/platform/api/v2/flows?type=inqueuecall&pageNumber=1&pageSize=25&sortBy=name&sortOrder=ASC&name=Ca%20In%20queue]
saveAsync - saving flow... -- [Name:'NA_6HELP_MAIN_STAGE', Type:'ArchFlowInboundCall', Id:'33d98738-2af6-4f93-858b-7f707a2f9c20']
iteration 0: Waiting for 2 async operation(s) to complete... -- [ArchAsyncTracker]
async processing for checkoutAndLoadFlowByFlowNameAsync complete. Callback function execution complete. -- [ArchFactoryFlows]
async processing for checkoutAndLoadFlowByFlowNameAsync complete. Callback function returned a promise. Waiting until it resolves. -- [ArchFactoryFlows]
response received - statusCode:200, statusMessage:OK, correlationId:0ea0f954-1c8b-4264-b655-771dd3f4c15f -- [GET::https://apps.mypurecloud.com/platform/api/v2/flows?type=inqueuecall&pageNumber=1&pageSize=25&sortBy=name&sortOrder=ASC&name=Ca%20In%20queue]
async processing for getFlowInfoByFlowNameAsync complete. Calling callback function. -- [ArchFactoryFlows]
ERROR! ArchFactoryFlows.getFlowInfoByFlowNameAsync - Caught unhandled exception during callback function execution. Ending session. Exception info: TypeError: Cannot read property 'toLowerCase' of undefined -- [ArchFactoryFlows]
ERROR! ending the Session. Setting the exit code to 99. -- [ArchSession, Environment:'prod', Host:'apps.mypurecloud.com', Region:'us-east-1', ArchSessionId:'XXXXX', OrgName:'Adobe', OrgId:'4214e8bd-987b-45f9-b865-62d8c47c0d55']
setting session status to 'ended'. -- [ArchSession, Environment:'prod', Host:'apps.mypurecloud.com', Region:'us-east-1', ArchSessionId:'XXXXX', OrgName:'Adobe', OrgId:'4214e8bd-987b-45f9-b865-62d8c47c0d55']
ending with exit code: 99 -- [ArchSession, Environment:'prod', Host:'apps.mypurecloud.com', Region:'us-east-1', ArchSessionId:'XXXXX', OrgName:'Adobe', OrgId:'4214e8bd-987b-45f9-b865-62d8c47c0d55']
session is configured to terminate the process when ending. -- [ArchSession, Environment:'prod', Host:'apps.mypurecloud.com', Region:'us-east-1', ArchSessionId:'XXXXX', OrgName:'Adobe', OrgId:'4214e8bd-987b-45f9-b865-62d8c47c0d55']
now exiting the process with exit code: 99 -- [ArchSession, Environment:'prod', Host:'apps.mypurecloud.com', Region:'us-east-1', ArchSessionId:'XXXXX', OrgName:'Adobe', OrgId:'4214e8bd-987b-45f9-b865-62d8c47c0d55']

2.Logs with scripts exit with an error "TypeError: Cannot read property 'exception' of undefined"

c:\code\PureCloud-automation>node sdktest5.js
Architect Scripting running under Node version '8.9.3'
ArchSessionId:XXXXXXXX

setting session status to 'running'. -- [ArchSession, ArchSessionId:'XXXXXXXX']
navigator unavailable - setting operating system to unknown
architect scripting version: 0.1.0 -- [ArchSession, ArchSessionId:'XXXXXXXX']
core environment configuration. env: 'prod', host: 'apps.mypurecloud.com', region: 'us-east-1', clientId: '', clientSecret: '-d' -- [ArchSession, ArchSessionId:'XXXXXXXX']
getting discovery properties... -- [ArchSession, ArchSessionId:'XXXXXXXX']
calling url -- [GET::https://apps.mypurecloud.com/services/discovery.properties]
App listening on port 8080
response received - statusCode:200, statusMessage:OK, correlationId:undefined -- [GET::https://apps.mypurecloud.com/services/discovery.properties]
core environment discovery properties loaded. -- [ArchSession, Environment:'prod', Host:'apps.mypurecloud.com', Region:'us-east-1', ArchSessionId:'XXXXXXXX']
core environment initialized. Now logging in... -- [ArchSession, Environment:'prod', Host:'apps.mypurecloud.com', Region:'us-east-1', ArchSessionId:'XXXXXXXX']
calling url -- [POST::https://login.mypurecloud.com/token]
response received - statusCode:200, statusMessage:OK, correlationId:32684a05-76af-4918-67d4-98ddcea340a9 -- [POST::https://login.mypurecloud.com/token]
setting auth token 'n,n,n,n,n,n,n' -- [ArchSession, Environment:'prod', Host:'apps.mypurecloud.com', Region:'us-east-1', ArchSessionId:'XXXXXXXX']
calling url -- [GET::https://apps.mypurecloud.com/platform/api/v2/users/me?expand=token,authorization]
response received - statusCode:200, statusMessage:OK, correlationId:d4eb6c3e-93b4-4986-8cb6-c9e446fc50eb -- [GET::https://apps.mypurecloud.com/platform/api/v2/users/me?expand=token,authorization]
authenticated name: 'Rahul' , id: 'xyz' -- [ArchSession, Environment:'prod', Host:'apps.mypurecloud.com', Region:'us-east-1', ArchSessionId:'XXXXXXXX']
calling url -- [GET::https://apps.mypurecloud.com/platform/api/v2/telephony/providers/edges/timezones?pageSize=1000]
obtaining organization information -- [ArchSession, Environment:'prod', Host:'apps.mypurecloud.com', Region:'us-east-1', ArchSessionId:'XXXXXXXX']
calling url -- [GET::https://apps.mypurecloud.com/platform/api/v2/organizations/me]
response received - statusCode:200, statusMessage:OK, correlationId:ed24eece-758c-4c72-9281-24ea4fa74023 -- [GET::https://apps.mypurecloud.com/platform/api/v2/telephony/providers/edges/timezones?pageSize=1000]
response received - statusCode:200, statusMessage:OK, correlationId:aea8b217-5856-4ea3-a67a-2442422e30b5 -- [GET::https://apps.mypurecloud.com/platform/api/v2/organizations/me]
obtained organization information. organization name: 'Adobe', id: 'XXXX' -- [ArchSession, Environment:'prod', Host:'apps.mypurecloud.com', Region:'us-east-1', ArchSessionId:'XXXXXXXX', OrgName:'Adobe', OrgId:'XXXX']
calling url -- [GET::https://apps.mypurecloud.com/platform/api/v2/featuretoggles?feature=archAmbiguousAudioSettings&feature=archBusyProcessingPrompt&feature=archCallSecureActionErrorSupport&feature=archDynamicQueues&feature=archDynamicSkills&feature=archExpressionBuilders&feature=archExpressionNoConfigError&feature=archFuncToAudioTTSWithLang&feature=archPhoneNumberPhase2&feature=archRenumber&feature=archShortcuts&feature=archSpeechFlows&feature=archVoiceXml&feature=communicate&feature=disable-announcements&feature=edgeEnableOutboundRLT&feature=edgeTtsEngines&feature=engage&feature=inAppNotifications&feature=workflowClient&feature=workflowMessagingLex&feature=authorization.division.management&feature=authorization.division.management.outbound.lists]
response received - statusCode:200, statusMessage:OK, correlationId:505b581b-79d7-4b26-8d17-75e2ef96731f -- [GET::https://apps.mypurecloud.com/platform/api/v2/featuretoggles?feature=archAmbiguousAudioSettings&feature=archBusyProcessingPrompt&feature=archCallSecureActionErrorSupport&feature=archDynamicQueues&feature=archDynamicSkills&feature=archExpressionBuilders&feature=archExpressionNoConfigError&feature=archFuncToAudioTTSWithLang&feature=archPhoneNumberPhase2&feature=archRenumber&feature=archShortcuts&feature=archSpeechFlows&feature=archVoiceXml&feature=communicate&feature=disable-announcements&feature=edgeEnableOutboundRLT&feature=edgeTtsEngines&feature=engage&feature=inAppNotifications&feature=workflowClient&feature=workflowMessagingLex&feature=authorization.division.management&feature=authorization.division.management.outbound.lists]
calling url -- [POST::https://apps.mypurecloud.com/platform/api/v2/notifications/channels]
calling url -- [GET::https://apps.mypurecloud.com/platform/api/v2/architect/configuration?expand=languages,actions,functions,flowtypes]
response received - statusCode:200, statusMessage:OK, correlationId:7501a712-7909-4b9b-b086-8c453422ae1a -- [POST::https://apps.mypurecloud.com/platform/api/v2/notifications/channels]
response received - statusCode:200, statusMessage:OK, correlationId:7e34698b-8b0c-4fcf-b665-c263c429211a -- [GET::https://apps.mypurecloud.com/platform/api/v2/architect/configuration?expand=languages,actions,functions,flowtypes]
ArchFactoryFlows startup initialization - begin. -- [ArchFactoryFlows]
ArchFactoryFlows startup initialization - end. -- [ArchFactoryFlows]
session startup initialization for startWithClientIdAndSecret complete. Calling callback function. -- [ArchSession, Environment:'prod', Host:'apps.mypurecloud.com', Region:'us-east-1', ArchSessionId:'XXXXXXXX', OrgName:'Adobe', OrgId:'XXXX']
find 'flow name' by property value where 'name' = 'NA_6HELP_MAIN_STAGE' -- [ArchNetworkValueRetrieval]
calling url -- [GET::https://apps.mypurecloud.com/platform/api/v2/flows?type=inboundcall&pageNumber=1&pageSize=25&sortBy=name&sortOrder=ASC&name=NA_6HELP_MAIN_STAGE]
session startup initialization for startWithClientIdAndSecret complete. Callback function execution complete. -- [ArchSession, Environment:'prod', Host:'apps.mypurecloud.com', Region:'us-east-1', ArchSessionId:'XXXXXXXX', OrgName:'Adobe', OrgId:'XXXX']
session startup initialization for startWithClientIdAndSecret complete. Callback function returned a promise. Waiting until it resolves. -- [ArchSession, Environment:'prod', Host:'apps.mypurecloud.com', Region:'us-east-1', ArchSessionId:'XXXXXXXX', OrgName:'Adobe', OrgId:'XXXX']
response received - statusCode:200, statusMessage:OK, correlationId:c130711a-40e7-4178-9bf4-5347b7c65bfb -- [GET::https://apps.mypurecloud.com/platform/api/v2/flows?type=inboundcall&pageNumber=1&pageSize=25&sortBy=name&sortOrder=ASC&name=NA_6HELP_MAIN_STAGE]
calling url -- [POST::https://apps.mypurecloud.com/platform/api/v2/flows/actions/checkOut?flow=33d98738-2af6-4f93-858b-7f707a2f9c20]
response received - statusCode:200, statusMessage:OK, correlationId:073dcf18-91a0-4cb9-b774-29dc2cfb12d7 -- [POST::https://apps.mypurecloud.com/platform/api/v2/flows/actions/checkOut?flow=33d98738-2af6-4f93-858b-7f707a2f9c20]
calling url -- [GET::https://apps.mypurecloud.com/platform/api/v2/flows/33d98738-2af6-4f93-858b-7f707a2f9c20/latestConfiguration?deleted=true]
response received - statusCode:200, statusMessage:OK, correlationId:7a57ecfb-13ff-4a5c-a08a-5770ab2a35ba -- [GET::https://apps.mypurecloud.com/platform/api/v2/flows/33d98738-2af6-4f93-858b-7f707a2f9c20/latestConfiguration?deleted=true]
ERROR! promise unhandled exception caught. Error: TypeError: Cannot read property 'exception' of undefined -- [ArchAsyncTracker]
ERROR! session startup initialization for startWithClientIdAndSecret complete. Caught unhandled exception waiting for callback function returned promise to resolve. -- [ArchSession, Environment:'prod', Host:'apps.mypurecloud.com', Region:'us-east-1', ArchSessionId:'XXXXXXXX', OrgName:'Adobe', OrgId:'XXXX']
ERROR! ArchSession.startWithClientIdAndSecret - Caught unhandled exception during callback function execution. Ending session. Exception info: TypeError: Cannot read property 'exception' of undefined -- [ArchSession, Environment:'prod', Host:'apps.mypurecloud.com', Region:'us-east-1', ArchSessionId:'XXXXXXXX', OrgName:'Adobe', OrgId:'XXXX']
ERROR! ending the Session. Setting the exit code to 99. -- [ArchSession, Environment:'prod', Host:'apps.mypurecloud.com', Region:'us-east-1', ArchSessionId:'XXXXXXXX', OrgName:'Adobe', OrgId:'XXXX']
setting session status to 'ended'. -- [ArchSession, Environment:'prod', Host:'apps.mypurecloud.com', Region:'us-east-1', ArchSessionId:'XXXXXXXX', OrgName:'Adobe', OrgId:'XXXX']
ending with exit code: 99 -- [ArchSession, Environment:'prod', Host:'apps.mypurecloud.com', Region:'us-east-1', ArchSessionId:'XXXXXXXX', OrgName:'Adobe', OrgId:'XXXX']
session is configured to terminate the process when ending. -- [ArchSession, Environment:'prod', Host:'apps.mypurecloud.com', Region:'us-east-1', ArchSessionId:'XXXXXXXX', OrgName:'Adobe', OrgId:'XXXX']
now exiting the process with exit code: 99 -- [ArchSession, Environment:'prod', Host:'apps.mypurecloud.com', Region:'us-east-1', ArchSessionId:'XXXXXXXX', OrgName:'Adobe', OrgId:'XXXX']
14

Current version of the script I am trying with is below

// --------------------------------------------------------------------------------
// Require in the PureCloud Architect Scripting SDK
// --------------------------------------------------------------------------------
const architectScripting = require('purecloud-flow-scripting-api-sdk-javascript');
const express = require('express');
const app = express()
// --------------------------------------------------------------------------------
// See above in the readme for information on creating a client id / secret.
// We will use these when starting the Architect Scripting session below.
// Remember, the Architect Scripting session object also has a way to start
// with you supplying an auth token too.
// --------------------------------------------------------------------------------
const clientId = '';
const clientSecret = '';

// --------------------------------------------------------------------------------
// Flow name and description constants for the flow that will be created.
// --------------------------------------------------------------------------------

// --------------------------------------------------------------------------------
// Helpers to make sample code more readable below.
// --------------------------------------------------------------------------------
const scriptingActionFactory = architectScripting.factories.archFactoryActions; // Factory to create actions
const scriptingEnums = architectScripting.enums.archEnums; // Enum support
const scriptingFlowFactory = architectScripting.factories.archFactoryFlows; // Factory to create flows
const scriptingLanguages = architectScripting.languages.archLanguages; // Language support
const scriptingSession = architectScripting.environment.archSession; // Session support
const scriptingTaskFactory = architectScripting.factories.archFactoryTasks; // Factory to create tasks
const scriptingLogger = architectScripting.services.archLogging; // Logging support

// --------------------------------------------------------------------------------
// Enables additional logging during execution. It definitely helps when
// debugging your code so we want to show how to enable it in this example.
// --------------------------------------------------------------------------------
scriptingLogger.logNotesVerbose = true;

// --------------------------------------------------------------------------------
// Set up a constant for the organization's location.
// --------------------------------------------------------------------------------
const location = scriptingEnums.LOCATIONS.prod_us_east_1;

function scriptMain() {

const flowName = 'NA_6HELP_MAIN_STAGE';
/**

  • Recursively search an action container for an action by its name.
  • @param archContainer - the action container to search such as a task or state
  • @param nameToFind - the name of the action to find
  • @return {ArchBaseAction}
    */
    const findFirstInContainer = (archContainer, nameToFind) => {
    let currentArchBaseAction, foundArchBaseAction;
    for (let i = 0; i < archContainer.actions.length; i++) {
    currentArchBaseAction = archContainer.actions[i];
    if (currentArchBaseAction.name === nameToFind) {
    return currentArchBaseAction;
    }
    // If the action has outputs search through all those outputs
    if (currentArchBaseAction.isArchBaseActionWithOutputs) {
    for (let outputIndex = 0; outputIndex < currentArchBaseAction.outputCount; outputIndex++) {
    foundArchBaseAction = findFirstInContainer(currentArchBaseAction.getOutputByIndex(outputIndex), nameToFind);
    if (foundArchBaseAction) {
    return foundArchBaseAction;
    }
    }
    }
    }
    return void 0;
    };

/**

  • Recursively search nested menu choices for
  • the first menu choice by name
  • @param archMenu - the parent menu
  • @param nameToFind - the name of the action to find
  • @return {*}
    */
    const findFirst = (archMenu, nameToFind) => {
    let currentArchChildMenu, foundArchTargetAction;
    for (let i = 0; i < archMenu.childMenus.length; i++) {
    currentArchChildMenu = archMenu.childMenus[i];
    if (currentArchChildMenu.childMenus) {
    foundArchTargetAction = findFirst(currentArchChildMenu, nameToFind);
    }
    if (currentArchChildMenu.actionTask) {
    foundArchTargetAction = findFirstInContainer(currentArchChildMenu.actionTask.task, nameToFind);
    }
    if (foundArchTargetAction) {
    return foundArchTargetAction;
    }
    if (currentArchChildMenu.name === nameToFind) {
    return currentArchChildMenu;
    }
    }
    return void 0;
    };

return scriptingFlowFactory.checkoutAndLoadFlowByFlowNameAsync(flowName, scriptingEnums.FLOW_TYPES.inboundCall, true, 'latest' , function (archInboundCallFlow) {
scriptingFlowFactory.getFlowInfoByFlowNameAsync('Ca In queue',scriptingEnums.FLOW_TYPES.inqueueCall, function (archInQueueFlowInfo) {

    let archTransferAction;
    // Iterate through all reusable menus until we find the action
    for (let i = 0; i < archInboundCallFlow.menusReusable.length; i++) {
        archTransferAction = findFirst(archInboundCallFlow.menusReusable[i], 'Transfer to ACD');
        // Currently this only searches an single reusable task.
        // If we found the transfer to acd action let's go ahead and set the inQueueHandlingFlowInfo.
        if (archTransferAction && archTransferAction.isArchMenuTransferToAcd) {
            archTransferAction.actionTransferToAcd.inQueueHandlingFlowInfo = archInQueueFlowInfo;
            break;
        } else if (archTransferAction && archTransferAction.isArchActionTransferToAcd) {
            archTransferAction.inQueueHandlingFlowInfo = archInQueueFlowInfo;
            break;
        }
    }
});
// Here you can either saveAsync or publishAsync

return archInboundCallFlow.saveAsync(true);

});
}

scriptingSession.startWithClientIdAndSecret(location, scriptMain, clientId, clientSecret);
app.listen(8080);
console.log("App listening on port 8080");

15

Hi @Rahul_Sadana,
I noticed that you are running on version 0.1.0. I believe it could be possible your are running into an issue that was fixed in version 0.2.0. This may fix your TypeError. In regards to the traversal issue I noticed in the first set of logs that an in-queue call flow does seem to be getting set.
setting the in-queue flow 'Ca In queue' to be used for the in-queue handling of the call. -- [TrackingID:249, Name:'Transfer to ACD', Type:'ArchActionTransferToAcd']
Is it possible you have multiple actions with the same name?

16

Thanks! for getting back on this.

I have upgraded to 0.2.0, post that had "type error" only once since than have executed this multiple times not able to reproduce the type error since then , will test this more and update you.

Also you are correct there were actually multiple "Transfer to ACD" actions in the same Architect script on the PureCloud

Getting Closer!!!

17

Excellent! If anymore issues popup let me know and I am more than willing to look into it.

1 Like
18

Hi Eric ,

"Type error" is now coming in all tests I am running , have tried with different Architect Inbound calls flows and the result is same.

Exact error showing up is -" ERROR! ArchFactoryFlows.getFlowInfoByFlowNameAsync - Caught unhandled exception during callback function execution. Ending session. Exception info: TypeError: Cannot read property 'toLowerCase' of undefined "

Somehow its now coming up on every test, there was no change in the code.

Tried by creating a new "Inbound Call flow" with "Test3" and ran the script with this new flow and surprisingly there is no type error on first instance , now when I try this running the script again with same "Test3" call flow same error shows up again , it seems somehow when the same inbound call flow is used repeatedly the issue shows up .

Including logs for:
1.For Inbound call flow "NA_6HELP_MAIN_STAGE" giving type error on repeated attempts.
2.For Inbound call flow "Test3" on first instance with no type error
3.For Inbound call flow "Test3" on subsequent instances every time with same type error

1.Logs for NA_6HELP_MAIN_STAGE with type error

c:\code\PureClou-automation1>node updateInqueuCallflow.js
Architect Scripting running under Node version '8.9.3'
ArchSessionId:test

2.Logs for "Test3" with no errors

c:\code\PureClou-automation1>node updateInqueuCallflow.js
Architect Scripting running under Node version '8.9.3'
ArchSessionId:H1HCcter4

19

3.Logs for "Test3" script running with errors

c:\code\PureClou-automation1>node updateInqueuCallflow.js
Architect Scripting running under Node version '8.9.3'
ArchSessionId:S1W8AKgr4

20

Hi @Rahul_Sadana,

Looking at the logs it appears the problem maybe in the callback you are supplying for getFlowInfoByFlowNameAsync. Would you mind posting that snippet so that I can look into and make sure that the sdk is passing the data back properly.