Update Bullseye ring number of user in queue

[narodel]

Hi,

I'm pretty bad at programming, but I'm trying to update the bullseye ring of a user via PATCH (Routing > queues)" Update the ring number OR joined status for a User in a Queue"

However, when I fill in the queueId and the memberId, and change "ringNumber": 4, it doesn't work. What am I doing wrong?

Is the memberId the same as the userId?

[Becky_Powell]

Can you clarify what you mean by, "it doesn't work"? What is the result of your update attempt? What response code do you receive?

[narodel]

Hi, sorry for the slow reply.

At first I got 400 Bad Request: "message": "Value [] is not valid for field type [Status]. Allowable values are: OFF_QUEUE, IDLE, INTERACTING, NOT_RESPONDING, COMMUNICATING".

Which I find a weird error, because it says this is optional and I don't see why I need to change this.

However, if I set the status to IDLE, it gives me 202 Accepted, but nothing changes.

I filled in the following:

and
"ringNumber": 4,
"joined": true,
"memberBy": "",
"routingStatus": {
"userId": "",
"status": "IDLE",
"startTime": ""

[anon28885283]

For your use case, just remove the entire user property.

[narodel]

Edit: it works! Thanks a lot.

By the way, is there a way to do this for multiple queues at the same time?

[anon28885283]

You're welcome.

No you have to call the API on each queue that you want to update.