Update participant data in Web Message interaction

Web Messaging
1

Hello, we are trying to enable our customers to enter certain information and store it as a custom attribute or Set Participant Data after the web message has been answered by the agent. Is it possible for attributes or participant data to be updated while the interaction is live with the agent? Since Secure Flows are not an option for Web Message, we've developed the ability to provide a secure form to the user while the chat is live with an agent but we want it to update a custom attribute. This works while the web message is in a bot flow (and attribute is mapped to set participant data) .

1 Like
2

I may be wrong but my thinking is you'd want your secure form to use the database.set or database.update commands. The question then becomes what do you do with that changed information?

3

I am sure you should be able to use either
/api/v2/conversations/messages/{conversationId}/participants/{participantId}/attributes OR /api/v2/conversations/{conversationId}/secureattributes API

4

Thanks allot @VaunMcCarthy , actually used the Database.updated function and that worked!!!

5

Hi Chris,

We are also working on something similar. Would you mind sharing how you achieve this?

Thank you!

6

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