Updating wrap up on email interaction is not working

[garimabalodi]

Hi Dev forum ,

I am working on a usecase where as a portion of it , i need to force wrap up on an email conversation after a certain amount of time has lapsed . I am making my test in the api explorer first , before i move to transform this as a data action.

I am using 2 apis for this as follows :

1. /api/v2/analytics/conversations/{conversationId}/details ; to get participantid and session id where purpose matches agent
2. substitute these values for participantid and communicaition id in the following api - /api/v2/conversations/emails/{conversationId}/participants/{participantId}/communications/{communicationId}/wrapup . In the body i am giving the wrapupcode id and name that i want to enforce,.

Although , on api explorer I do see a 202 success , but when i go and check interactions view , my email interaction is not updated with the enforced wrapup code.

Can someone confirm my understanding of these api's , if correct then what might be the issue ?

Regards
Garima.

[Charaf]

Hi @garimabalodi,

Once you get the conversationId and the participantId of the participant whose purpose is set to agent, you can make a call to the following API endpoint:

PATCH /api/v2/conversations/emails/{conversationId}/participants/{participantId}

The body of the request should include:

{
   "wrapup": {
      "code": "wrapup-id-here"
   },
   "state": "disconnected"
}

(Other properties are optional)

Let me know if it works for you.

Best regards,

Charaf

[garimabalodi]

Thanks Charaf , that worked !