Upload audio with /api/v2/uploads/recordings

Platform API
1

Hi everyone,

i create this topic because i need to upload some audio with postman, i using this api /api/v2/uploads/recordings for create a upload URL and then call it to send the audio.

When I run it it gives me a 403 error saying missing permissions "record:record:upload" on my oauth. I am trying to find this one but I couldn't find it, do you know how I can fix this?

Thank you,
Regards

2

Hello,

Are you using a Genesys EX org?
Upload of recordings is only for Genesys EX. It is not available on Genesys CX.

Regards,

3

Hello,

No we using GCCX org,is there a workaround to create a prompt, put the audio we want using the API?

Thank you,
Regards

4

The endpoint you were using in your first post is to upload recordings - not prompts.

If you are looking to create and to upload a prompt, you can have a look at this guide: https://developer.genesys.cloud/routing/architect/prompts/upload-prompts-guide

Regards,

5

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