Use values that an agents enters into an inbound script in an architect flow

[H.Holloway]

Hello everyone,

I'm hoping to get some assistance with an issue I've been struggling with in my inbound script. I've completed the scripting course, but I'm still stuck and could use some guidance.

Essentially, my script is designed to collect three pieces of information: an amount, date of birth, and registration number. These values will be used in a data action later in the flow. Here's a screenshot of the script:

My question is: should I add this script to the queue settings as the default script, or should I add a "set screen pop" action in my flow? Furthermore, I'm having difficulty figuring out how to get the data that agents enter into the script (i.e. the amount, date of birth, and registration number) so that it can be used for a payment.

If anyone has any advice or guidance on how to approach this issue, it would be greatly appreciated. Thank you in advance for your help.

[mostafaawad]

Hi @H.Holloway,

If you are collecting this information from the flow, it will be better to use "Set Screen Pop" action from the flow so you can fill these fields automatically as input variables.

I think you also want to make the payment by clicking the submit button (correct me if I'm wrong here) so you will need to configure the action of that button to the data action does so then you will pass the same variables to that data action within the script.