Using an Intent from a bot flow in a screen pop script

Genesys Cloud Applications Scripts
1

Continuing the discussion from Using an intent in a script:

I am still stuck trying to accomplish this. I don't have much experience with data actions or scripts and am in need of some guidance in getting this set up. Can someone help me?

2

Hi April,

We have a pretty good video series from the Architect team on our youtube channel: https://youtube.com/playlist?list=PL01cVFOkuN70CfX0--4dXv_TnQQxpL3pm&si=EP8SkFhtJJFn6riA

Thanks,
John

3

I watched that. My screen pop is still not working. Is it ok if the screen pop is in the bot flow? I am trying to capture the intent the caller selected and present it to the agent in a script.

4

In the inbound callflow, the one that calls the bot, you'll need to expand the "Flow" section of the toolbox and you should see the "Set Screen Pop" block. You'll need to drag that block into your flow under one of the intent paths that displays under the block that calls your bot. Then set the properties of the screen pop block select the script that you want displayed when the agent accepts the call.