I'm currently building out an SMS flow that will send an auto response based on message.isNewConversation if it detects the conversation has expired (via threading). If the conversation is ongoing, it will connect through to queue.
The use case is that an agent will send a manual Outbound SMS notifying the customer of an upcoming call.
If the agent disconnects the interaction and the customer replies back, the customer for some reason will always take the message.isNewConversation for a few attempts before connecting through.
Testing that I've done:
Agent sends SMS > disconnects/wraps up message.
Attempt #1 Customer replies > goes down "new message path"
Attempt #2 Customer replies > goes down "new message path"
Attempt #3 Customer replies > Connects to queue.
I've also tried different mobile providers and same result except on the second attempt it goes through.