Using Platform Embeddable Framework, cannot customize attributes displayed in Interaction view

[Stephane_Halter]

Hi,

For privacy reason, I need to be able to use PEF and to mask caller ID (ANI) of an inbound caller.
For this I deployed the github project from https://developer.genesys.cloud/platform/embeddable-framework/ and slightly updated it to mask call.ANI.
The hiding works in the softphone iframe, but not in the interaction iframe/window. Is this by design or a defect?
If it is by design, is there any plan to get it in a coming release?

See my github project that I forked from the original: GitHub - shalter-gen/purecloud-embeddable-framework-example-mask-pii: This project contains example code that demonstrates how to use PureCloud Embeddable Framework, and masks PII (caller info)

BTW - I did read this thread: https:// developer.genesys.cloud /forum/t/interactions-html-customization/18099, which may be related, but it is from few months back...

Thanks,
Stef

[Stephane_Halter]

Sorry to ask, but could someone please try to answer?

Thanks,
Stef

[thomasprendergast]

hi Stephanie,
Unfortunately this ANI (+6144..) in your example is coming from the main client and is not accessible in the same way from the embedded framework. You may want to check the Ideas portal for a similar request or create your own. But at this time it is not planned to change this in a coming release.
Thanks
Thomas