My organization uses a field in Azure AD called ipPhone, which we want to use to set the extension only for the work phone field. According to the documentation on mapping fields, we should configure the Azure Application's attribute mapping to something like
Join(";ext=", "tel:", StripSpaces([attributeThatContainsExtension]))
However, when we do that (with the correct AD attribute substituted), we get errors and the AD entries get skipped. In testing, we found that Genesys just does not like when the phone number field is empty. As an example, we get no errors if we try to set the phoneNumbers[type eq "work"].value to tel:+;ext=1234567. However, if we try to set it to tel:;ext=1234567 as is described in the documentation, it throws an error.
Has anyone else come across this problem, and if so, any ideas on how to fix it?