Using the WebRTC SDK in Internet Explorer 11

WebRTC SDK
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I know that in the documentation that PureCloud WebRTC web-based phone is not supported, what Iwould like to know is if the user is logged into the desktop client with a WebRTC station, and an external web application running in IE 11 is using click to dial using the PureCloud API and the WebRTC SDK, will this configuration work? It has been tested in Chrome but was wondering if there are any considerations that need to be made to using IE 11?

Thanks.
-Mark

2

I can't speak for any IE11 behavior, but if you're dialing using the API, you must enable the setting on the WebRTC station in the instance that you wish to handle the media (the desktop client in your example). Step 5 here https://help.mypurecloud.com/articles/select-purecloud-webrtc-phone-as-your-phone/. In this case, you wouldn't use the WebRTC SDK; that is for handling the media, which will be done by the desktop client.

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