V2.detail.events.conversation.{id}.wrapup double/triple events

1

Hello, i defined a trigger to take when an outbound call is not answered so i can load a workflow to schedule a callback. Here the trigger definition:

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But i receive double and sometimes triple events like this for the same conversation:

{
"eventTime": 1732896504076,
"conversationId": "223b5312-6c37-4c41-8cad-1a96826e9276",
"participantId": "23dca52e-2f4a-436e-a19a-0ba28f5ae7e8",
"sessionId": "8ce3f01a-9f6b-4d8a-b159-0ea778b69e94",
"mediaType": "VOICE",
"provider": "Edge",
"direction": "OUTBOUND",
"ani": "sip:anonymous@anonymous.invalid",
"dnis": "tel:+393288236350",
"wrapupCode": "ININ-OUTBOUND-NO-ANSWER",
"wrapupDurationMs": 0,
"conversationExternalContactIds": [
"6993941f-2032-4632-bdce-d8e274064209"
]
}

is it correct or i have to open an incident for this?

2

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