V2.users.{id}.conversations.calls notification when secure pause

[frank_AOD]

Hi all,
Subscribing to the WebSocket v2.users.{id}.conversations.calls API does not send a message when a call is placed into secure pause.
If in this state and another action is taken (hold, mute etc...) that triggers a message from the API then the 'secrePause' flag is shows true, and the recordingState shows "none" but entering or exiting the secure pause state itself does not trigger a notification message.
This does not feel right, but I may be missing something. Do I need to subscribe to another topic to receive a message when the secure pause state changes on the active call?

[natereprogle]

Hey Frank!

You should be receiving a notification when secure pause is enabled. When I tested this on a test user, as soon as secure pause was activated I received a notification over the webhook which showed the "securePause" flag was switched to true. I've removed the participants from the response, but this is pretty much exactly what I received the moment I clicked the secure pause button:

{
    "topicName": "v2.users.2f1ca3f8-330c-48c2-98f0-a6f189be11ef.conversations.calls",
    "version": "2",
    "eventBody": {
        "recordingState": "paused",
        "securePause": true,
        "participants": [
            ...
        ],
        "address": "tel:+1<REDACTED>",
        "utilizationLabelId": "631f0939-be32-495a-baf9-970abb039192",
        "id": "b91c232d-e5a9-4d88-95b7-2f1166c6b30a"
    },
    "metadata": {
        "CorrelationId": "3a367431-527e-4166-abda-a97003408150"
    }
}

I received a similar response when I disabled secure pause, the only difference was that "securePause" was false and "recordingState" was true again. I'd recommend testing with a dummy user in a dummy queue just to validate the subscription is working as expected.

[frank_AOD]

Hi,
Thank you for the response - pleased to hear that it should be talking to me at that point. I was expecting a response too, but the API is silent in both the test queue and the live queue. Might be time to raise a ticket, I think!