Validate a script input variable before Wrap Up

Genesys Cloud Applications Scripts
1

Hi all,

Begginer question here... I have an inbound script with 2 input fields to collect some data from the call. I have the Requires Value option set to True for both variables but I can still end the interaction and Wrap Up without collecting any of those fields.

Is there a way that I can validate those inputs in the script and block the Wrap Up of the call?

Thanks in advance.

2

No, the script cannot control other parts of the UI. You can request new features and share your use case at https://genesyscloud.ideas.aha.io/.

3

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