VM Priority Lower than Live call

1

So we have discovered (been told) that VM callbacks have some priority as voice calls.

We want them to have a lower priority. Is there a way to do this.

The only thought we've had is either

  1. Use the api to change it (can we change priority of inflight call?) using a data action
  2. Transfer into the same queue with a lower priority and a different in queue flow that goes straight to VM.

Both are a pain to do, and the first might not be possible, and the second requires us to copy paste a bunch of skill setting flow, plus we aren't sure what it will do to our metrics.

Thanks
Chris

2

You can transfer conversations via the API, but it's not possible to attach any routing information with it. All routing decisions are made based on configuration of the queue/flow.

3

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