Voice CoBrowse: "Trying to discover web socket url but the connection has no discovery url"

[alialjohani]

Dears,

I am following the same tutorial described in Co-browse Example

However, when I test the work by entering the security key, the following screen freeze:

Inside the console, this error appears: Unhandled promise rejection Error: "Trying to discover web socket url but the connection has no discovery url"

After, replacing all PureCloud URLs to my region (ie), I have these errors:

jsapi-startSharing-92dd5556.js:156 WebSocket connection to 'wss://cobrowse.mypurecloud.ie/ws?deploymentToken=XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX%2F5GAIBEIA7StrUgK3PpBLODdziyTUJXdvq1ITs%2BdbU%2BU2Nn84Yl59k0rC2d5twdDx3Ao3gZRN%2FQn5Hs9ZF01CTZCw%3D.eyJzZWxmVXJpIjoiL2FwaS92Mi9jb2Jyb3dzZS9kZXBsb3ltZW50cyIsImtleSI6Ik94czhRNFFLMDBNeHJDOUo0aTZQcGlXUk5yenRkdnhKIiwibmFtZSI6IlZvaWNlQ29Ccm93c2UiLCJob3N0cyI6WyJodHRwOi8vbG9jYWxob3N0Ojg1LyIsIioiXSwiaWQiOiIxZWUzMGZlZS1hNzRiLTQxYzMtYWI4NC1lY2ZhZDMxZTU5ZmQiLCJhdXRvSm9pbiI6dHJ1ZSwidmlld2VyQ29udHJvbEFsbG93ZWQiOnRydWV9.5Ph84MpdlZc7QVStODU6kKVzG2Ei0mUolPiMGgXEkj0%3D' failed: HTTP Authentication failed; no valid credentials available

Any ideas about this issue? What is the cause?

Best Regards,
Ali

[Becky_Powell]

Hi Ali - the troubleshooting section for the Co-browse API suggests the following:

For chat and voice, the page says co-browse is starting, but the console prints an error similar to "Error: Trying to discover web socket url but the connection has no discovery url"

• Make sure that your deployment key is accurate
• Make sure that your domain or subdomain is listed accurately in your deployment key configuration. Co-browse will not allow connections to subdomains that are not listed.

You can find the full reference here: https://developer.mypurecloud.com/api/cobrowse/

Please let us know if you need any further assistance!

[alialjohani]

Hello Becky,

Thank you for the feedback.

If you see the last two lines in the error:
failed: HTTP Authentication failed; no valid credentials available

Even though I do not think my problem is related to deployment key or to domain/subdomain list, I will double check my work.

Thank you again.
Best Regards,
Ali

[Becky_Powell]

Hi Ali,

I’ve confirmed with our developers that this error can come from not including the correct domains in your deployment. Can you please check your domains?

Thank you! -Becky

[tim.smith]

If you verify your config is correct per Becky's message and are still encountering the error, please open a case with PureCloud Care to investigate further.

[anon17814205]

It looks like your config is incorrect please delete the trailing slash from the url in your deployment (http://localhost:85/ -> http://localhost:85)