I want to use a dummy queue as the target of the Transfer to VoiceMail action. There won't be any agent to receive the voicemail. This is because I'm only interested in fetching the voicemail recording and not receiving the voicemail itself.
Can the queue encounter a voicemail overflow? (like if there's some limit to the max no of voicemails waiting on a queue) If yes, is there a suggested way of avoiding an overflow?
I'm certain there is a limit or some unforeseen side effect if you would leave the conversations orphaned in the queue after you snag the recordings.
So if/when you grab the recording then it would be good if you would send a PATCH request to disconnect all participants in the conversations so that the conversations ends and leaves the queue.
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.