Voicemail Reporting through API

[tawdesagar]

Hi Guys,

To start with I know we have a voicemail API with bunch of APIs associated with it.

I have been playing around with available API functions, is there a way to replicate the below.

Mailbox Name Total Unplayed Total Oldest Unplayed Last Played

I know "

GET

/api/v2/voicemail/me/mailbox"

Outputs:

{ "usageSizeBytes": 0, "totalCount": 0, "unreadCount": 0, "deletedCount": 2 }

gets you information on the current mailbox but I would like to get information for all the mailboxes in the system.

is there a way to get this consolidated within API or any other third party tool.

fyi, we do use A3S but i was not able to find tables and columns with these columnNames.

[tim.smith]

@tawdesagar

Mailbox Name Total Unplayed Total Oldest Unplayed Last Played

Where are you seeing this?

[tawdesagar]

We are moving from a legacy system where we are able to get this report in the above format. now the business wants to get the report for like to like in Genesys Cloud environment.

[tim.smith]

You can get information about voicemails for groups using the /api/v2/voicemail/groups/* endpoints. However, there's not a way to access the voicemail inbox for other users as far as I'm aware. You can request new features and share your use case at https://genesyscloud.ideas.aha.io/.