Vozy(bot voice) integration with Genesys Cloud

Hi
Please help us,
What oauth method is recommended for integrate the AI platform(BOT VOICE) with Genesys for generate automatic outbound campaigns ?

Hello,

Sorry for the late reply.

I don't think we have experience with Vozy AI platform.

But if your question is not about connecting a call to Vozy bot from Genesys Cloud, but if it is about being able to send a Platform API request from an external plaform (like Vozy) to Genesys Cloud, you should probably use create and use an OAuth client configured with Client Credentials Grant.

This will allow a server-side application, to get an authorization token, and send Platform API requests like creating an outbound campaign, adding contacts to a callinglist, create/submit a callback, ....

Regards,

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.