Wan flow proxyfied

Hi,

--- First of all, sorry if this post is not in the related channel. If it's the case, can you forward me to the right one. Thanks ! ---

Our company is implementing a new Firewall on its network. In order to implement it properly, we would like to have feedback from a Genesys technician on the attached flow matrix. Following some tests done yesterday, we would need more information.


The problem is at level 3 of the attached table.

The problem we are currently facing is an impossibility to perform proxy exclusions on ports (currently we exclude 0.0.0.0 on specific ports) with the new firewalling solution we are going to implement.

The problem is real because of the fact that this DMZ is routed (it must be reachable by users on remote sites). In fact, if a DMZ is routed, with our solution, it participates in all VPNs including to the proxy (if it was not routed we could have considered a live exit to the internet and avoid the exclusion part).

Two solutions are available to us:

Do you have the possibility to help us on this subject ?

Thanks for your understanding !

NB : The matrix has been done thanks to the helpcenter, and according to my informations, we do not have the related informations about this pb.

Information about what addresses and ports are used by Genesys Cloud can be found on the Resource Center here: https://help.mypurecloud.com/articles/purecloud-ports-services/. If you have further questions about those addresses, please open a case with Genesys Cloud Care.