How to enable file attachment in the web chat?
The option
uploadsEnabled: true,
in the web chat script does not enable the attachment button. Any suggestion?
Web Chat doesn't support attachments. Please refer to the documentation here:
- v1 https://developer.mypurecloud.com/api/webchat/index.html
- v2 https://developer.mypurecloud.com/api/webchat/widget-version2.html
You can request new features and share your use case at https://genesyscloud.ideas.aha.io/.
Thank you for your answer Tim,
But on the link : [WebChat - Genesys Documentation]https://all.docs.genesys.com/WID/Current/SDK/WebChat-combined
there are picture showing the attachment icons.
Plus the option uploadsEnabled - boolean - "Show/Hide the Send File button. The button will be shown if the value is set to true." is described.
in any case uploadsEnabled - boolean - true does not work on my web chat script (emojis does instead)
"webchat": {
"uploadsEnabled": true,
"emojis": true,
That doesn't apply to Genesys Cloud web chat. See the links above (v2 specifically) for documentation about Genesys Cloud web chat.
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