Web chat popup with chrome extension

Genesys Cloud Web Chat
1

I want to create a web page screen pop when accepting web chats in the chrome extension. I understand I have to use a custom attribute "BR_URLPop".

Could someone explain how and where I have to use this. I tried using it in the chatConfig object but then there is an error in the console that it isn't recognized. I tried it in the data object in the chatConfig object, but it doens't seem to yield any result.

How should I approach this?

Thanks
Tom

2

I tried this using the setting below in my chat config. It popped fine for me using the PureCloud for Chrome client.

{
  "data": {
    "BR_URLPop": "https://www.genesys.com/"
  }
}
1 Like
3

Hi Tim,

yes it works now. Don't know what I did wrong there. Anyway, all good now.

Thanks for the quick reply
Tom

4