Web Chat Widget 1.1: IPhone Chrome is hanging

[Mary_Reed]

I've got a 1.1 widget embedded on a custom page. It's working fine except on iOS chrome browser (I think it's in multiple versions, but the confirmed version for testing is 13.3 with Chrome 71). The chat opens and then it hangs on the Connecting.... message. Weird part is, if you type a message in the chat message, it shows up in the agent chat, but doesn't show up on the customer's screen.

I have no idea what the issue is as it's not throwing any JS errors. There's one warning about don't use render, use renderasync, but it's not stopping anything that I can tell.

Anybody else out there have this issue?

Any ideas on how to troubleshoot?

[Jerome.Saint-Marc]

Hello Mary,

I would suggest to open a ticket with Genesys Cloud Care.
Please make sure to mention that you are using Widgets v1.1 (as you did above) [as there are different Widgets versions, 1.0/1.1/2.0, that use different libraries and protocols].
If you can also provide the url of that page, I think that might be useful as well.
This way Genesys Care can investigate and raise the problem to Engineering (so they can check if it is a bug, a compatibility issue or else).

Regards,