Web Chat widget v2: script not available on agent interaction screen

Hello,

I am new to genesys trying to have the chat working on genesys cloud.

I have setup the chat on the client and it work fine. I have setup a script with property for chat enabled.

On genesys cloud, I have the chat that open on the agent screen when a chat session start, I see interaction details but the script button is disabled with script not available therefor I cannot see the script screen.

Any idea appreciated how to have it enabled?

thanks

Hello,

You need to set your script as Default Script at the queue configuration level (Admin UI - Contact Center - Queues: select a queue and go to the Chat tab to define your Default Script for chat conversation delivered through this queue).
Or you can use a "Set Screen Pop" block in your Inbound Chat Architect flow, and select your script inside that block.

Regards,

Thank you for your help, that was what I was missing!

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