I am new to genesys trying to have the chat working on genesys cloud.
I have setup the chat on the client and it work fine. I have setup a script with property for chat enabled.
On genesys cloud, I have the chat that open on the agent screen when a chat session start, I see interaction details but the script button is disabled with script not available therefor I cannot see the script screen.
You need to set your script as Default Script at the queue configuration level (Admin UI - Contact Center - Queues: select a queue and go to the Chat tab to define your Default Script for chat conversation delivered through this queue).
Or you can use a "Set Screen Pop" block in your Inbound Chat Architect flow, and select your script inside that block.