Web Messaging - Collecting and passing customer info

[Lawrence.D]

Hey all,

I'm in the process of getting web massaging going in my business though had a question if anyone could answer -

We are building our own launcher that will collect customer info (Name, phone queue type etc) and we want to pass this over to architect to process. Is there any docs on this like there is for the V2 widget as below?
https://developer.genesys.cloud/blog/2021-03-08-accessing-collected-chat-v2-information/

[chad.hansen]

Hi Lawrence,

At this time, custom participant data is not supported in Web Messaging. We do plan to add support for this, but right now there is no clear timeline of when to expect this.

As an alternative, you could consider using a bot flow via Architect to help collect this customer data as part of the web messaging conversation.

Thanks,
Chad

[Marc.W]

Hi Chad,

How about the ability to pass the Deployment Key through ie. making it available to call in the Flow?

Cheers,
Marc

[chad.hansen]

Hi Marc,

I suppose the deployment key could be surfaced via a Data Action within the flow. However, there is no native function making it available at this time.

Thanks,
Chad